Installing or inserting your RedPocket SIM

After activating your RedPocket line, insert your physical SIM card or install your eSIM.

Note: If you have not yet activated your line, visit redpocket.com/activate and complete the activation process first. 

Inserting your physical SIM card

1. Connect your phone to Wi-Fi.
2. Insert your SIM card into your phone.
3. Wait up to 15 minutes.
4. Check your text message inbox for an activation notification from RedPocket.

You’ll receive a text message once your device has been activated. To confirm everything is working, place a call and send a text message to a local number.

 

Installing your eSIM

1. Connect your phone to Wi-Fi.
2. Click on the New eSIM Ready popup when it appears.
   
   or
3. If no popup appears, open your phone’s camera app.
4. Hold your phone up to the QR code displayed on your screen after activation.
5. Tap the cellular plan link that appears after scanning the QR code.
   
   

Follow the on-screen prompts to complete installation. To confirm everything is working, place a call and send a text message to a local number.

 

Still not connected?

Double-check your Wi-Fi connection

If you’ve completed the steps above but still do not have a connection, make sure your device is connected to Wi-Fi. SIM installation must be completed over a Wi-Fi connection. Once setup is complete, you can turn off Wi-Fi and use your RedPocket service normally.

 

Confirm your phone's compatible

Please make sure your phone is GSM-unlocked. This means the device is not restricted to a single wireless carrier and can be used with any carrier. If you’re unsure, contact the manufacturer or retailer where the phone was purchased and ask about its lock status.

Most phones are compatible with physical SIM cards. However, eSIM compatibility is limited to newer devices. Below is a general (not exhaustive) list of compatible models:

• Apple: iPhone 11 and newer

• Motorola: Razr 2020 (5G) and newer

• Samsung: Galaxy S20 and newer

• Google: Pixel 3 and newer

 

Do you have an available eSIM slot?

On most devices, you can use up to two lines—one physical SIM and one eSIM. iPhones are currently the only devices that can store up to 20 eSIM profiles. Please ensure you have an available, unused eSIM slot before continuing.

Note: Even on iPhones, only two lines can be active at the same time.

 

Check your account

Make sure your account is active and that you have available minutes, text messages, and data. If you notice any issues with your account, please contact us for assistance.

 

Unable to scan the QR code?

If you’re unable to scan the QR code, you can install your eSIM manually.

On iOS

1. Connect your phone to Wi-Fi. 
2. Tap on Settings. 
3. Tap on Add Cellular Plan.
4. Enter your set up details: 
   • For GSMA the SM-DP+ Address is: rsp-4002.idemia.io 
   • For GSMT the SM-DP+ Address is : CUST-005-V4-PROD-ATL2.GDSB.NET

You may also need to enter your Confirmation Code and Activation Code, which were emailed to you after placing your RedPocket order.

 

On Android

Android menus may vary slightly depending on the device.

1. Connect your phone to Wi-Fi. 
2. Tap on Settings. 
3. Tap Connections or Internet Settings. 
4. Tap SIM Manager. 
5. Tap the + sign or Add New next to Mobile Networks. 
6. Enter your set up details: 
   • For GSMA the SM-DP+ Address is: rsp-4002.idemia.io 
   • For GSMT the SM-DP+ Address is : CUST-005-V4-PROD-ATL2.GDSB.NET

You may also need to enter your Confirmation Code and Activation Code, which were emailed to you after placing your RedPocket order.

If you’re still unable to set up your service, please contact us for assistance at redpocket.com/contact-us.