End of the Affordable Connectivity Program (ACP) at FreedomPop

FreedomPop would like to inform customers participating in the ACP that April 2024 is the last fully funded month. Though April is the ACP’s last fully funded month, FreedomPop will extend this benefit through May 2024.

According to the Federal Communications Commission (FCC), the program is set to end in April 2024. A partial benefit will be applied to the month of May. 

This article provides important details on the closure of the ACP and guidance on how to transition to a regular plan.

Table of Contents

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a federal initiative to help households afford internet service. FreedomPop has been a participating carrier in this program, which has offered subsidized cell phone and broadband services to eligible customers.

Timeline and Reasons for the ACP Closure

  • Last Fully-Funded Month: April 2024 is the final month the ACP will be fully funded. 
  • Partial Benefit Extended into May: Though April is the ACP’s last fully funded month, FreedomPop will extend this benefit through May 2024. This makes May 2024 the last billing cycle for eligible customers to receive the ACP benefit. If you don't switch to one of our paid plans by the end of May, your ACP line will be suspended. After this period, the program will officially end.
  • Closure Information: Customers can visit the FCC's official website for detailed reasons behind the ACP’s winding down.

Impact on FreedomPop Customers

Last Billing Cycle with ACP Benefits

  • May 2024 Billing: This will be the last month eligible customers receive the ACP benefit. Beyond this point, ACP lines will be suspended if customers do not upgrade to a paid plan.

Required Action for ACP Customers

  • Plan Transition Needed: Customers currently benefiting from ACP MUST switch to one of FreedomPop’s paid plans by the end of May 2024 to avoid service interruption. To view paid plans, click here.

How to Transition to a Paid Plan

Transitioning your ACP line to a regular paid plan is a straightforward process.

1. Log Into Your Account:
      • Visit FreedomPop's website or the app to access your account using your credentials.
      • NOTE: If you do not yet have a registered FreedomPop login account, be on the lookout for an email with instructions on setting up your account and changing your plan. 
2. For Customers Without a Current Login:
      • Once you receive our email, follow the steps to create a login and upgrade your plan.
2. For Customers Who Have a Login:
      • Select your ACP line.
      • Then click on 'Plans' on the top menu.
      • Choose from various FreedomPop plans that suit your needs and budget. (You can do this directly from your account.)
3. Enter Payment Information:
      • Provide your payment details to set up your new plan.
4. Complete the Transition:
    • Once you've followed these steps, FreedomPop will handle the rest, ensuring a smooth transition to your new plan.

Assistance and Support

We understand that this transition may pose challenges, and FreedomPop is committed to supporting you every step of the way. If you have any questions, need help changing your plan, or wish to discuss other available options, please do not hesitate to contact our customer support.

Conclusion

We appreciate your trust in FreedomPop and are here to ensure your mobile service continues without interruption. 

By taking action to transition your plan before the end of May 2024, you can continue to enjoy reliable and affordable mobile services with us.