RedPocket offers a variety of refund options under specific circumstances.
Plan and SIM Purchases:
We offer a 7-day return policy from the day you receive your product under the following conditions:
- Refunds and exchanges may only be made within 7 days of receiving the product.
- Return shipping for SIM cards and plan purchases is not required.
- A refund will still be accepted even if your product has been activated as long as you are within the 7-day return window.
- A refund will be issued if your usage remains under 50 talk minutes, 50 texts, or 1GB of data.
- Original shipping & handling charges are not refundable.
Device and Accessories Purchases:
We offer a 7-day return policy from the day you receive your product under the following conditions:
- Refunds and exchanges may only be made within 7 days of receiving the product.
- Shipping cost (to and from buyer) will be charged $25.00 handling fee for any refused shipping delivery (include duties, taxes and customs fees if any).
- A refund will not be accepted if you return your item with missing parts. A refund will not be accepted if any part of your product has been used. The product will be considered used if activated or applied to an active account.
- Non-damaged condition, including packaging, documentation, SIM cards, warranty cards, manuals, and accessories, or else it will not be accepted. A refund will not be accepted if you return your item with any kind of damage (misused or abused product).
- Original shipping & handling charges are not refundable.
- Customer must pay for their own return label, and a 20% restocking fee + $25.00 handling fee will be debited from the final return amount
- Additional terms apply below for Apple Products
The customer is responsible for shipping, shipping costs, and proof of delivery on all returns. Please be sure that your return shipments are properly packed and fully insured. We are not responsible for returned packages if lost or damaged by the carrier.
Any product with a physical defect may be returned to us within 7 days of receipt. Misused, used, or abused products will not be deemed defective. Airtime may not be returned as defective under any circumstances.
Additional Apple Product Return Policy
Any and all new condition Apple products returned, including, but not limited to, iPhones, iPads, and Airpods, cannot be returned as open-box items. These products must be returned in their original packaging and original seal.
Any defective Apple Products that were sold as refurbished or not in New condition must be remotely wiped before return
You agree to the Red Pocket Terms and Conditions and this return policy by purchasing.
This return policy may be modified or changed without notice.