Yes! All Red Pocket Plans that include voice services include free international calling worldwide, including unlimited to 80+ countries.
Can I call the number of minutes shown on each destination and if I exhaust, can I still call unlimited ones?
The destinations showing minutes are capped as part of a monthly credit available to all Red Pocket voice plans and can be consumed calling a single destination or pooled with calls to multiple destinations. The unlimited countries can be called even if this credit is exhausted.
To add additional credits to enable more calling to capped minute destinations, Log in at redpocket.com/my-lines, click on your Line, and then click on Pay to add international calling credits. To find out the minutes you can expect, visit redpocket.com/international-calling and select your desired country from the drop-down list.
To protect against abuse of the International Calling feature we place the billing cycle limit at 20 unique countries. Any unique countries called beyond the 20, will be deducted from your 10.00 monthly credit at the per minute rate.
How to place an international call
For direct calling, dial 011 + Country Code + The Phone Number.
For example, say you'd like to place a call to the National Library in Spain, whose phone number is +34 915 80 78 00. You would first dial 011, then 34, then 915 80 78 00.
If dialing directly does not work, dial your Access Code, which varies based on your network, and wait until you hear a 2-tone beep. Dial Access Code + 011 + Country Code + The Phone Number.
Please see the following table for Access Codes, based on the network you're using. Typically, placing international calls using a CDMA device will require an access code. GSMA, GSMT and CDMAS devices can usually place international calls without it.
For example, say you have a CDMAS phone and you'd like to place a call to the National Library in Spain, whose phone number is +34 915 80 78 00. You would have to first dial the Access Code 17127758888 and wait until you hear the 2-tone beep. Then dial 011, then 34, then 915 80 78 00.
As a security measure, you may be asked to enter a verification code the first time you place a phone call to certain countries. When prompted, press 1 to receive your code via text message or press 2 for customer service. Once verified, you will not be asked to complete this process again for future calls to the same country. Calls to a different country however may require verification.
If you have any additional questions, we're here to help! Contact us by phone, live chat, or email. Visit https://www.redpocket.com/contact-us.