Your payment is submitted automatically
Your plan renews automatically, on your line's renewal date. If you're enrolled in auto-pay, we will bill you 2 days before your renewal date. The renewal date, depending on the plan you have signed up for, is set based on the day you activated your SIM card.
The time your plan renews varies depending on the network you select:
2 days before your renewal date arrives, you will automatically be charged for your plan and any added services (like Visual Voicemail) that you have signed up for. Payment will be posted to the method used during activation.
How to make a one-time payment
If you have not enrolled in auto-pay, you can submit payment manually. When your line's renewal date arrives, your line will enter into an "Airtime Expired" status. This means you will not be able to use the service until you submit payment.
Log into redpocket.com/my-lines and click on your line. Click UPGRADE NOW, and select a plan. You can select the plan your line is already on, or choose a new plan.
If you want the change to occur immediately, click "Change the plan now and forfeit remaining balances". Your renewal date will be changed. Your new renewal date will be 30 days from the time you submitted the payment. Any additional minutes, text messages, or high-speed data in your line will be forfeited. If your line is within an "Airtime Expired" status, submitting payment immediately will be the only option.
If your line status is "Active" and you want the change to occur on the date and time that your line's billing cycle renews, click on "Change this plan on my renewal date". This can help you keep your plan up to date and avoid service interruptions, without forfeiting your line's current balances.
Whenever your Renewal Date arrives, you will be charged for the price of the new plan.
Don't have an account?
If your line or phone number has not yet been added to your account, first select Add New Line. Need help? Click here to learn more.
If you have any additional questions, we're here to help! Contact us by phone, live chat, or email. Visit redpocket.com/contact-us.