- Make sure your phone is compatible
- Bring your phone number over
- Activate your SIM card
- Configure APN network settings
Setting up your Red Pocket Mobile SIM card is easy. First, make sure you're using a compatible phone with your SIM card, then complete SIM card activation.
Once your SIM card has been activated, we recommend signing up for auto-pay. With auto-pay you'll never have to worry about service interruption.
Finally, port your current wireless number into your new Red Pocket Mobile account.
Bring your phone number
You can port in your existing number from any major wireless carrier in the USA. You can even convert your landline or VoIP number (such as Google Voice) to Red Pocket Mobile!
Have a GSMA or GSMT SIM?
After you have obtained your Red Pocket Mobile SIM, visit redpocket.com/activateand select GSMA or GSMT. Then check the box that says "Would you like to port your existing wireless number?".
This will open up the port in request form. Please fill out this form as completely and correctly as possible.
Have a CDMA or CDMAS SIM?
After you have obtained your eligible Red Pocket CDMA SIM, visit redpocket.com/activate and select CDMA. Then check the box that says "Would you like to port your existing wireless number?".
This will open up the port in request form. Please fill out this form as completely and correctly as possible.
If all the information that you provide is accepted by your Old Service Provider, the port in process can take from just a few minutes to a few hours. However, porting in a landline number can take about 14 working days.
Note that prepaid wireless accounts all have Account Numbers and Passwords, even if you don't know them. If in doubt, please contact your current wireless provider and request your Account Number and Password to ensure a smooth port-in process.
Make sure your phone is compatible
Red Pocket Mobile offers service on your choice of any major US network, which means that nearly any phone in the US can be used with our services! Here is a quick outline of which devices are compatible with which network.
GSMA: This network offers the largest GSM coverage in the US. This network works with most AT&T-compatible, GSM unlocked and CDMA LTE unlocked devices.
CDMAS: Bring your own Sprint LTE or 3G device and most CDMA unlocked devices.
GSMT: This network works with most T-Mobile-compatible, GSM unlocked and CDMA LTE unlocked devices.
CDMA: This network works with most Verizon-compatible LTE devices.
Still not sure if your device is compatible with a specific network?
Devices that are compatible with AT&T and T-Mobile are generally GSM devices and devices that are compatible with Sprint or Verizon are generally CDMA devices. Some devices, like newer unlocked iPhones are compatible with all networks as they support both GSM and CDMA.
What devices will NOT work with this service?
Even though we work with all different types of devices, some exclusions apply. These include:
- Locked Tracfone devices
- Boost/Virgin Mobile Branded devices
- Devices reported lost or stolen
- Devices reported for fraud
- Devices under an existing contract with another carrier or if funds are still owed to your old carrier so they block the use of your phone with us.
Activate your SIM card
Call our activation line from your phone, with the Red Pocket Mobile SIM card inside. Then, enter the information requested (this can be your Zip code or the activation PIN code included in your SIM card packaging details). Need help getting your Activation PIN? Click here to learn more.
Once our system identifies your prepaid SIM, the SIM card will be activated.
Sign up for Auto Pay
The Auto Refill feature allows you to make an automatic monthly payment on your account. Signing up is easy. Login or create your Red Pocket online account at redpocket.com/refill
If your line or phone number has not yet been added to your account be sure to first select the option to Add New Line. Need help adding a new line? Click here to learn more.
Next, choose the line you want to turn auto-pay on for. Click Make a Payment.
Next, click on the Auto Refill tab, and then click Subscribe.
Complete device setup steps
Insert the Red Pocket SIM card into your compatible phone and turn the device on. Setup steps vary, based on the type of SIM card you’ve purchased. Select your SIM card type.
GSMA Setup Instructions
You must complete OTA (Over The Air) APN (Access Point Name) configuration. This will allow your device to receive a network connection.
For most newer devices, you'll automatically receive a text message after you have completed SIM card activation. This text message includes a link to download the APN profile that your phone needs.
If you have an older device, or you do not see a text from us, complete configuration manually. Click here.
GSMT Setup Instructions
You must complete OTA (Over The Air) APN (Access Point Name) configuration. This will allow your device to receive a network connection.
For most newer devices, you'll automatically receive a text message after you have completed SIM card activation. This text message includes a link to download the APN profile that your phone needs.
Having trouble with this step?
If you have an older device, or you do not see a text from us, complete configuration manually. Click here.
CDMA Setup Instructions
Do you have an LTE/4G device? All you have to do is put the SIM card into your phone and you're good to go. Click here to learn how to bring your phone number over from another carrier.
Do you have a 3G only device? You will need to place your first outbound call to complete activation. Dial any phone number.
You’ll be asked to choose your preferred IVR language and then your call will connect.
After placing your initiation phone call, you have to complete OTA (Over The Air) programming. This will allow your device to receive a network connection.
How to complete OTA Programming
Dial *22890 (Activation).
If that does not work, dial *228 (Activation).
If that does not work, dial *22891 (PRL Update).
If opening the normal dialer on your phone is unsuccessful, go to the phone’s Emergency Dialer and dial *#83786633
Once you have dialed the programming number successfully, you will hear “Welcome to Over the Air Programming. Please hold while we program your phone. This call is Airtime Free.”
This call will not remove minutes from your account. After programming, the device will reset.
Having trouble with this step?
If you’re unable to dial the programming number, or having other issues with setup, you’ll need to complete troubleshooting steps. Click here.
Once your SIM card has been activated, we recommend signing up for auto-pay. With auto-pay you'll never have to worry about service interruption.
CDMAS Setup Instructions
When you turn your phone on, your device should automatically begin Hands Free Activation. If nothing happens, power your phone off, wait 10 seconds and then power the device back on.
To power the device off, you have to press and hold the phone’s power button for about 6 seconds until the device powers down.
If the Hands Free Activation is not initiated within 3 minutes of activating the SIM card, try to perform a Soft Reset on the Device.
How to complete Hands-Free Activation
Step 1: Make sure Device is powered on
Step 2: Dial ##SCRTN# (72786)
Step 3: Device will either reboot automatically or will ask you to enter OK
Step 4: Device will reboot and should enter Hands Free Activation within 5 Minutes.
Step 5: Follow prompts by pressing OK during Hands Free Activation when asking for approval updating device settings.
Step 6: Device may reboot for a second time once hands free activation has completed
Step 7: Place a test call to Red Pocket Mobile by dialing 611
Having trouble with this step?
If you’re unable to complete hands-free activation, or you’re having trouble with the soft reset, you’ll need to complete troubleshooting steps. Click here.
All finished!
If you have any questions, we're happy to help! Click here to learn how to get in touch with us. We look forward to welcoming you to Red Pocket Mobile!
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