Setting up your Red Pocket Mobile device

Let's get started!

You've just finished activating your GSM or CDMA device, you've inserted your SIM card into a compatible phone and you're ready to start using it.

For most devices, full functionality (calling, texting, mms and internet access) will be available after a few minutes. If you find that you're still unable to call, text or connect, complete setup manually. Click on the network that applies to you, for step-by-step setup instructions. 

Please note: voicemail functionality is not setup automatically. You have to create a voicemail pin code and record a voicemail greeting. Click here to learn more about setting up your voicemail inbox. 

Complete device setup steps

Insert the Red Pocket SIM card into your compatible phone and turn the device on. Setup steps vary, based on the type of SIM card you’ve purchased. Select your SIM card type.

GSMA Setup Instructions

You must complete OTA (Over The Air) APN (Access Point Name) configuration. This will allow your device to receive a network connection.

For most newer devices, you'll automatically receive a text message after you have completed SIM card activation. This text message includes a link to download the APN profile that your phone needs.

If you have an older device, or you do not see a text from us, complete configuration manually. Click here.

GSMT Setup Instructions

You must complete OTA (Over The Air) APN (Access Point Name) configuration. This will allow your device to receive a network connection.

For most newer devices, you'll automatically receive a text message after you have completed SIM card activation. This text message includes a link to download the APN profile that your phone needs.

Having trouble with this step?

If you have an older device, or you do not see a text from us, complete configuration manually. Click here.

CDMA Setup Instructions

Do you have an LTE/4G device? All you have to do is put the SIM card into your phone and you're good to go. Click here to learn how to bring your phone number over from another carrier. 

Do you have a 3G only device? You will need to place your first outbound call to complete activation. Dial any phone number.

You’ll be asked to choose your preferred IVR language and then your call will connect.

After placing your initiation phone call, you have to complete OTA (Over The Air) programming. This will allow your device to receive a network connection.

How to complete OTA Programming

Dial *22890 (Activation).

If that does not work, dial *228 (Activation).

If that does not work, dial *22891 (PRL Update).

If opening the normal dialer on your phone is unsuccessful, go to the phone’s Emergency Dialer and dial *#83786633

Once you have dialed the programming number successfully, you will hear “Welcome to Over the Air Programming. Please hold while we program your phone.  This call is Airtime Free.”  

This call will not remove minutes from your account. After programming, the device will reset.

Having trouble with this step?

If you’re unable to dial the programming number, or having other issues with setup, you’ll need to complete troubleshooting steps. Click here.

Once your SIM card has been activated, we recommend signing up for auto-pay. With auto-pay you'll never have to worry about service interruption.

CDMAS Setup Instructions

When you turn your phone on, your device should automatically begin Hands Free Activation. If nothing happens, power your phone off, wait 10 seconds and then power the device back on.

To power the device off, you have to press and hold the phone’s power button for about 6 seconds until the device powers down.

If the Hands Free Activation is not initiated within 3 minutes of activating the SIM card, try to perform a Soft Reset on the Device.

How to complete Hands-Free Activation

Step 1: Make sure Device is powered on

Step 2: Dial ##SCRTN# (72786)

Step 3: Device will either reboot automatically or will ask you to enter OK

Step 4: Device will reboot and should enter Hands Free Activation within 5 Minutes.

Step 5: Follow prompts by pressing OK during Hands Free Activation when asking for approval updating device settings.

Step 6: Device may reboot for a second time once hands free activation has completed

Step 7: Place a test call to Red Pocket Mobile by dialing 611

Having trouble with this step?

If you’re unable to complete hands-free activation, or you’re having trouble with the soft reset, you’ll need to complete troubleshooting steps. Click here.

All finished!

If you have any questions, we're happy to help! Click here to learn how to get in touch with us. We look forward to welcoming you to Red Pocket Mobile!