What is the Red Pocket Mobile Device Protection Plan with AppleCare Services?

What is the Red Pocket Mobile Phone Protection Plan with AppleCare Services?

Red Pocket Mobile partners with Brightstar to provide device protection options to new iPhone customers. Protect your phone from screen breaks, accidental damage from handling, and hardware malfunctions by signing up for one of our protection plans. 

What's included?

Enjoy peace of mind from broken screens, electrical malfunctions and more. Plus, get support from Apple whenever you need it. Red Pocket Mobile Phone Protection Plans with AppleCare Services provides the following benefits:

• Coverage for accidental damage from handling and malfunction - up to 2 approved service requests per 12 months!
• Unlimited hardware warranty for electrical mechanical and hardware malfunctions 
• Certified Apple repair and replacement with refurbished or new iPhone devices
• Apple technical support and $29 Screen repairs directly from Apple

Please note: Protection plans are available in all states, including the US Virgin Islands. However, they are not available in Puerto Rico.

How do I sign up?

Make sure to sign up for phone protection within 60 days of your iPhone purchase. Your account must be active, and your Device ID attached to your account. To see your Device ID login at redpocket.com/my-lines.

Then, click on “Get/Manage Add-Ons". 

Next, click on the “Other Add-Ons” category. Select the phone protection plan you’d like to enroll in. 

Not seeing your Device ID?

Make sure to complete the setup process which includes, activating your SIM card by going to redpocket.com/activate, inserting your SIM card into your phone and configuring your APN internet settings. Our Getting Started article here will assist you with these steps. 

How do I file a service request?

Service requests should be filed within 60 days of the device damage occurring. Please visit https://www.brightstarprotect.com/redpocket to file. 

Additional Questions?

If you have any additional questions about device protection, please contact Brightstar customer support. Please visit https://www.brightstarprotect.com/redpocket.