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Using My Device

Have a question about using your new service on your device? Review our simple troubleshooting tips and tricks for each network option Red Pocket offers.

GSMA (SIM cards start with 89014)

  • Is it possible to update my caller ID?
  • Dual SIM phones and eSIMs
  • Changing or replacing the SIM card number (ICCID) on your account
  • Why am I being asked to verify my international call?
  • Using the TickTalk Smartwatch
  • Unlocking my Red Pocket Mobile device
See all 17 articles

GSMT (SIM card starts with 89012)

  • GSMT Network upgrades from U1900 Frequency to LTE
  • How Do I Check GSMT coverage?
  • Handy short codes for GSMT
  • GSMT: ZTE MiFi MF61
  • GSMT: How do I make an International Call?
  • How do I setup my phone on the GSMT network?

CDMA (SIM card starts with 89148)

  • CDMA/CDMAS How do I make an international call?
  • How do I switch my service to a new phone if I am using the CDMA network?
  • Why Can't I accept calls on my newly activated CDMA Account?
  • How Do I check CDMA coverage?
  • U365: How to restrict calls on my Samsung Gusto 2
  • U365: How to send a picture message on the Samsung Gusto 2

CDMAS (SIM card says Sprint)

  • Universal CDMA and GSM capable phones
  • How Do I check CDMAS coverage?
  • CDMAS: 4G LTE BYOSD Device Models
  • CDMAS: What if the phone does not activate with Hands Free Activation?
  • CDMAS: Information about Removable ICC ID and UICC Cards
  • CDMAS: Bring Your iPhone to Red Pocket
See all 7 articles

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