---
title: What should I do if my iPhone is lost or stolen with an active eSIM?
description: If your iPhone with an active eSIM is lost or stolen, please contact a RedPocket Mobile representative right away to have your line deactivated and prevent further usage of your account and eSIM. To contact us visit redpocket.com/contact-us.
---

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# What should I do if my iPhone is lost or stolen with an active eSIM?

If your iPhone with an active eSIM is lost or stolen, it is important to contact a RedPocket Mobile representative immediately. We can help safeguard your account and prevent any unauthorized use of your eSIM.

Customer service representatives are available from Monday through Sunday, 5AM to 9PM PST by phone, chat or email. Visit [redpocket.com/contact-us](https://www.redpocket.com/contact-us). 

**Note:** Be sure to activate the **Find My Phone** features to report your device as lost. [Read this Apple article](https://support.apple.com/en-us/101593) to learn how. 

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