--- title: How to move your RedPocket number to a new device (change the phone on your account) description: change device, move device, replace device, new device, new phone on account, new imei, update device id, update IMEI, change imei --- [Skip to content](https://help.redpocket.com/move-your-number-to-a-new-device#main-content) English Show submenu for translations [Submit a ticket](https://help.redpocket.com/kb-tickets/new?hsLang=en) ![3.svg\]](https://help.redpocket.com/hubfs/3.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.redpocket.com/kb-tickets/new) - [Go to redpocket.com](https://www.redpocket.com/) [Go to redpocket.com](https://www.redpocket.com/) RedPocket Mobile - There are no suggestions because the search field is empty. 1. [Help Center](https://help.redpocket.com/?hsLang=en) 2. [Account Management & Payments](https://help.redpocket.com/account-management-payments?hsLang=en) 3. [Manage Your Account](https://help.redpocket.com/account-management-payments?hsLang=en#manage-your-account) # How to move your RedPocket number to a new device (change the phone on your account) Have a new phone, or switching to a different one you already own? Updating the device on your account ensures your service works properly with the phone you’re actually using. That means reliable calls, texts, and data, plus access to features like Wi-Fi calling and 5G where your phone supports them. You will also be provided with a new eSIM if your device needs one. Changing your device is quick and can be done in just a few minutes. This article walks you through the process step by step.  Quick Note: **If you have a physical SIM card**, you don't need to go through this process. Simply take the SIM out of the old phone and put it into the new one. **If you have an iPhone** and you are moving to a new iPhone, you don't need to go through this process. You can simply use Apple's built-in SIM transfer process to move your SIM over to the new device.   Before you start, have these on hand: - The IMEI or serial number of your new device - Your new device, powered on and ready to go Let’s get started. 1. **Log in to your account** at [redpocket.com/my-lines](http://redpocket.com/my-lines). 2. Click on your **line**. 3. Click on **Change** **Device**. 4. Enter your new device’s **IMEI number**. 5. Complete the **2FA verification**. 6. On your phone, go to the SIM Manager and click **Add New SIM**. 7. Scan the **QR code** on the account page. 8. Complete the steps on your phone to **install your new SIM card**. Quick Note: If your device is lost or stolen, you can receive an email verification code to start the device change process, instead of entering the text message code. ##### If you couldn’t scan the eSIM If you couldn't scan the SIM — for example, if you needed to free up storage on your phone or disable another SIM first — no worries! You can return to the **Change Device** page and scan the QR code again. We also emailed your eSIM to you, so you can use that copy of the QR code as well. ##### What to expect afterward Refresh your account page, and you’ll see the new device ID in the **My Device** section. - **What stays the same:** your phone number, your plan, and any remaining balances. - **What doesn’t transfer:** your call history and other on-device data. To bring those over, use your phone’s built-in data transfer tools (for example, Apple’s Quick Start or Samsung’s Smart Switch). ##### Need a new SIM for the phone you already have? If you’re keeping your current phone and only need a replacement SIM, [see our guide on how to get a new SIM](https://help.redpocket.com/changing-or-replacing-the-sim-card-number-iccid-on-your-account?hsLang=en). - [Learn About Mobile](https://help.redpocket.com/learn-about-mobile?hsLang=en#main-content) - [About SIMs and Plans](https://help.redpocket.com/learn-about-mobile?hsLang=en#about-sims-and-plans) - [About Devices](https://help.redpocket.com/learn-about-mobile?hsLang=en#about-devices) - [Products & Plans](https://help.redpocket.com/products-plans?hsLang=en#main-content) - [Devices](https://help.redpocket.com/products-plans?hsLang=en#devices) - [Plans](https://help.redpocket.com/products-plans?hsLang=en#plans) - [Programs](https://help.redpocket.com/products-plans?hsLang=en#programs) - [Orders & Shipping](https://help.redpocket.com/orders-shipping?hsLang=en#main-content) - [Ordering Online](https://help.redpocket.com/orders-shipping?hsLang=en#ordering-online) - [Shipping](https://help.redpocket.com/orders-shipping?hsLang=en#shipping) - [Activating & Setting Up](https://help.redpocket.com/activating-setting-up?hsLang=en#main-content) - [Activating your line](https://help.redpocket.com/activating-setting-up?hsLang=en#activating-your-line) - [Activated? 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