--- title: Submit a Lifeline application description: RedPocket Mobile is a Lifeline provider. Apply online at assist.redpocket.com.Your browser must be able to check your location. Then submit an application by choosing a qualifying program you participate in. --- [Skip to content](https://help.redpocket.com/submit-a-redpocket-mobile-lifeline-application#main-content) English Show submenu for translations [Submit a ticket](https://help.redpocket.com/kb-tickets/new?hsLang=en) ![3.svg\]](https://help.redpocket.com/hubfs/3.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.redpocket.com/kb-tickets/new) - [Go to redpocket.com](https://www.redpocket.com/) [Go to redpocket.com](https://www.redpocket.com/) RedPocket Mobile - There are no suggestions because the search field is empty. 1. [Help Center](https://help.redpocket.com/?hsLang=en) 2. [Account Management & Payments](https://help.redpocket.com/account-management-payments?hsLang=en) 3. [Federal Programs](https://help.redpocket.com/account-management-payments?hsLang=en#federal-programs) # Submit a Lifeline application RedPocket Mobile is a Lifeline provider. Apply online at [assist.redpocket.com.](http://assist.redpocket.com) - [Enable location services](https://help.redpocket.com/submit-a-redpocket-mobile-lifeline-application#enable-location-services) - [Submit an application](https://help.redpocket.com/submit-a-redpocket-mobile-lifeline-application#submit-an-application)   ##### Enable Location Services Your browser must be able to check your location. This allows us to confirm that you are located in a state where Lifeline is supported. Please enable location services.  1. Visit [assist.redpocket.com](https://assist.redpocket.com).  2. When the browser presents you with a pop-up, click **Allow**. 3. With location settings enabled, refresh the webpage and proceed.  ![california-lifeline-page-allow](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/california-lifeline-page-allow.png?width=670&height=368&name=california-lifeline-page-allow.png) If you find that you are *still* unable to access the website, you can open your Settings to manually enable location settings.     **Steps on Mac** 1. Click on the **Apple** **icon** in the very top left corner of your computer screen.  2. Select **System** **Settings**. ![mac-system-settings-1](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/mac-system-settings-1.png?width=670&height=384&name=mac-system-settings-1.png) 3. Under **Privacy** **&** **Security**, select **Location** **Services**. ![mac-system-settings-2](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/mac-system-settings-2.png?width=670&height=580&name=mac-system-settings-2.png) Quick Note: If nothing happens after you click System Settings, that means the System Settings pop-up window is already open on your computer somewhere. Look through your desktop for the System Settings pop-up. 4. In the list, click the **toggle** next to your browser to enable Location Services. ![mac-system-settings-3](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/mac-system-settings-3.png?width=670&height=485&name=mac-system-settings-3.png)   **Steps on a PC** 1. Open your browser **Settings** menu. ![browser-settings-1](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/browser-settings-1.png?width=670&height=449&name=browser-settings-1.png) 2. In **Privacy, Search, & Settings**, click **Site Permissions**. 3. Click **All Permissions**. 4. Select **Location**.  5. If assist.redpocket.com is blocked from viewing your location, click the **Trash can** icon to remove it from the block list. 6. Return to [assist.redpocket.com](http://assist.redpocket.com) to access the page again, and when the Location permission request appears, click **Allow**.  Once location services are enabled, proceed with the application.   ##### Submit an Application 1. Enter your **email address** and **zip** **code** and click **Continue**.  ![submit-an-application-1](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-1.png?width=670&height=353&name=submit-an-application-1.png) 2. Fill out the form and click the **Continue** button at either the top or the bottom of the page. ![submit-an-application-2](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-2.png?width=670&height=335&name=submit-an-application-2.png) 3. Enter the applicant's address information and click **Continue**. ![submit-an-application-3](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-3.png?width=670&height=319&name=submit-an-application-3.png) 4. The website will correct your address if needed. Click **Proceed**.  ![submit-an-application-4](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-4.png?width=670&height=362&name=submit-an-application-4.png) 5. Answer any follow up questions by selecting the **answers** that apply. ![submit-an-application-5](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-5.png?width=670&height=340&name=submit-an-application-5.png) 6. Select the **program** the applicant participates in ![submit-an-application-7](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-7.png?width=670&height=529&name=submit-an-application-7.png) Quick Note: [Click here](https://help.redpocket.com/redpocket-mobile-is-a-lifeline-provider?hsLang=en) for an overview of qualifying programs and to learn what the eligibility requirements are for each. 7. Some selections require additional information. For example, if Medicaid is the qualifying program the applicant participates in, the Medical Subscriber ID is needed. Enter the **Medical Subscriber ID** and click **Submit.** ![submit-an-application-8](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-8.png?width=670&height=264&name=submit-an-application-8.png) 8. Complete the **human** **test** and then click **Continue**. ![submit-an-application-11](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-11.png?width=670&height=513&name=submit-an-application-11.png) 9. Next, select a **plan** and click **Continue**.  ![submit-an-application-12](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-12.png?width=670&height=533&name=submit-an-application-12.png) 10. Select a **device** type. The SIM card will be delivered to you in the mail after your application is approved. Then click **Continue**. ![submit-an-application-13](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-13.png?width=670&height=447&name=submit-an-application-13.png) 11. Now you'll need to submit proof of eligibility by uploading documentation that proves you are participating in the previously selected qualifying program. To see what kind of documentation is accepted, click the **See acceptable documents** button.    ![submit-an-application-14](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-14.png?width=670&height=418&name=submit-an-application-14.png) 12. Upload your eligibility document first. Click **Choose File**.  ![submit-an-application-15](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-15.png?width=670&height=497&name=submit-an-application-15.png) 13. Look through your files and click the **document**.  ![submit-an-application-16](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-16.png?width=670&height=441&name=submit-an-application-16.png) Quick Note: Be sure to keep your document size under 2MBs for a successful upload. To the right of your document's title you can see it's size. 14. Next, upload your additional documents. This can include your ID or any other information relevant to your application, based on the program you selected. Click **Choose File**.  ![submit-an-application-17](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-17.png?width=670&height=415&name=submit-an-application-17.png) 15. Look through your files and click the **document**.  ![submit-an-application-18](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-18.png?width=670&height=442&name=submit-an-application-18.png) 16. If the $1.00 or the $11.00 plan was selected, submit payment. Enter card information, click the checkbox to confirm enrolling in Autopay, and select **Yes, I will pay now**.  ![submit-an-application-19](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-19.png?width=670&height=372&name=submit-an-application-19.png) 17. Review the Penalty of Perjury document thoroughly and click the checkboxes to initial the document and agree to the terms. When you're finished, click the **Continue** button at the top or the bottom of the page.  ![submit-an-application-20](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-20.png?width=670&height=380&name=submit-an-application-20.png) 18. Review the application. The applicant should then sign and click **Continue**. ![submit-an-application-21](https://help.redpocket.com/hs-fs/hubfs/Knowledgebase%20Images/Steps/submit-an-application-21.png?width=670&height=381&name=submit-an-application-21.png) 19. You will receive your enrollment number, and your application will be reviewed. 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