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How do I activate my physical SIM card?

The activation process is quick and easy. When you purchase a physical SIM—from redpocket.com or from a retailer that offers RedPocket plans, like eBay—your SIM card will be delivered by mail.

The delivery contains your SIM card and an insert with your confirmation code on it. Use the confirmation code, or the SIM's ICCID number (printed on the back of the SIM card), to activate.

Note: This article helps you to activate a physical SIM card. If you have an eSIM, click here instead. 

  1. Visit redpocket.com to start shopping. 
  2. Complete your physical SIM card order.
  3. Receive your SIM card in the mail.

This is important! Prepaid plans expire after 90 days. Activate your SIM within 90 days of purchase.

Visit redpocket.com/activate and enter your confirmation code or your SIM card's ICCID number to get started. During activation, choose to get a new phone number for your line or bring a number over from another wireless carrier. 

Number transfers must be completed during activation. If you choose to get a new number, a number cannot be transferred later. 

 
Transferring a number?
  1. Contact your current wireless carrier. 
  2. Ask for your account number and transfer PIN.
  3. Ask for your device to be unlocked if necessary.
  4. Ask for your phone number's port-out blocker to be disabled. 

  5. Visit redpocket.com/activate.

  6. Enter your confirmation code or your SIM card's ICCID number. 
  7. Enter your phone's IMEI number. If it has multiple IMEI numbers, please use IMEI 2.
  8. Enter your account number. 
  9. Enter your transfer PIN. 
  10. Fill out the additional fields and submit your transfer request. 

 

Getting a new number?

  1. Visit redpocket.com/activate.

  2. Enter your confirmation code or your SIM card's ICCID number. 
  3. Enter your phone's IMEI number. If it has multiple IMEI numbers, please use IMEI 2.
  4. Enter your service zip code. We use this to determine your new number's area code.
  5. Fill out the additional fields and submit the activation.

Once you've completed the activation process you can simply insert your SIM card into your phone. After about 15 minutes, you'll receive a text message informing you that your line is ready to go!

If you haven't received your text message or are having trouble with your connection, please read Installing or inserting your RedPocket SIM for help.