Solving Problems and Troubleshooting
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      Enable VoLTE settings

      Enable VoLTE settings to call and text over the LTE network. This feature is available on most LTE phones.

      Check to see if your phone has VoLTE capability. Enable VoLTE settings to place and receive calls and text messages over the LTE network. This feature is available on most modern LTE phones. If you cannot locate the VoLTE feature within your device settings, your phone may need a software update, or it may be a 3G-only device. 

      The 3G version of the GSMT and GSMA networks have shut down. If your phone has VoLTE capability, you must now enable VoLTE to keep the phone running. VoLTE will be used for calling and texting going forward.

      Enable VoLTE settings on Android

      Step 1: Tap on your phone's Settings.

      Step 2: Tap on Network & Internet.

      This section may also be called "Connections", "Mobile Internet", or "Internet".

      Step 3: Tap on Call.

      This section may also be called "Calling", "Call Settings," or "Phone". 

      Step 4: Tap on the VoLTE setting to enable it. 

      If you do not see any settings for VoLTE, your phone is probably not VoLTE compatible and, as a result, will not work after the 3G shutdown. You'll need to buy a new phone that is VoLTE compatible. RedPocket Mobile offers affordable, certified pre-owned Android phones and new iPhones. Visit redpocket.com/shop to take a look at our available devices.

       

       

      Enable VoLTE settings on iOS

      Step 1: Tap on your phone's Settings.

      Step 2: Tap on Cellular.

      Step 3: Make sure Cellular Data is set to the ON position. 

      Step 4: Tap on Cellular Data Options.

      If you're using a newer dual SIM phone, you may instead need to tap on your phone number under the SIMs or CELLULAR PLANS section. 

      Step 5: Tap on Voice & Data.

      Step 6: Tap on the LTE, VoLTE On option to enable it.

      You will see a checkmark next to this section once it is enabled.

      Note: All iPhones released after the iPhone 6 are VoLTE compatible. If your device is older than an iPhone 6, purchase an updated, VoLTE-compatible phone to call or text.

      RedPocket Mobile offers affordable new iPhone devices and certified pre-owned Android devices. Visit redpocket.com/shop to take a look at our available devices.