You’ve just activated your SIM card and now you’re ready to set up your phone. We can help.
Did you transfer over a phone number? Please wait until the phone number transfer is complete before you proceed. You may continue using your old cell phone service until your phone number is transferred over to your Red Pocket account. Log in to redpocket.com/my-lines to keep an eye on your phone number transfer status.
Android Steps
Complete the following steps on an Android phone, to manually configure your APN settings.
Step 1: Open up the Settings application on your phone
Step 2: Tap on the Mobile Network section. This section may be called Networks, Connections or Mobile Network. Don’t see any of those options? You may need to click on More first.
Step 3: From the Mobile Network section, tap on APN.
If you have trouble tapping on the APN option, your phone may be locked to a carrier. Remember, only GSMA unlocked phones will work with our SIM cards. Click here to learn more about compatible devices.
Step 4: Add a new APN setting. In the top right corner of your phone screen you should see Add or a + sign. Tap on the Add or + sign to start a new APN setting. Sometimes, you’ll see three dots stacked on top of each other. That icon will open up more options. Tap on it and then look for Add New.
Enter the following:
| Name | Red Pocket Mobile |
| APN | wholesale |
| Proxy | Not set |
| Port | 8080 |
| Username | Not set |
| Password | Not set |
| Server | Not set |
| MMSC | http://wholesale.mmsmvno.com/mms/wapenc |
| MMS Proxy | Not set |
| MMS Port | Not set |
| MCC | 310 |
| MNC | 280 |
| Authentication Type | None |
| APN Type | Default,mms,supl |
| APN Protocol | IPv4 |
| Bearer | Unspecified |
Step 5: Turn VoLTE ON. To enable VoLTE on your phone, go back to Mobile Networks section, and look for VoLTE. Make sure to toggle or check this feature to enable it.
Step 6: Place a phone call! This step is very important, so do not skip it! You must place a phone call to finish initializing your setup and enable calling and texting functionality on your phone.
You will also need to setup your voicemail inbox. Click here for help with this.
The VoLTE feature is required for calling and texting to work over the LTE (4G LTE and 5G) networks.
iPhones Steps
Your device should receive a signal automatically. If you have an iPhone, and you have not received your automatic APN text message, visit https://www.redpocket.com/configure-handset while on your Red Pocket Mobile phone, to download the APN profile manually.
Step 1. Place a phone call to begin the activation process. You must call another regular cell phone number. You cannot call a VoIP (Google Voice, Magic Jack, etc.) number.
Step 2: Turn VoLTE ON. To enable VoLTE on your phone, go back to Mobile Networks section, and look for VoLTE. Make sure to toggle or check this feature to enable it.
Step 3: Place a phone call! This step is very important, so do not skip it! You must place a phone call to finish initializing your setup and enable calling and texting functionality on your phone.
You will also need to setup your voicemail inbox. Click here for help with this.
The VoLTE feature is required for calling and texting to work over the LTE (4G LTE and 5G) networks.