Activation PINs: What are they and how do they work?

What is an Activation PIN? An Activation PIN is a 14 digit PIN code that should be used at the time of activation. You'll receive this PIN when you purchase a Red Pocket Mobile SIM card alongside a Red Pocket Mobile talk, text and/or data plan. Typically, these PIN codes are provided with eBay and Amazon orders.

How do I know if I should have an Activation PIN? An activation PIN is included with some online orders and will be indicated in the order description at the time of purchase.

All Amazon and eBay SIM kit + plan orders come with an Activation PIN. If you are ordering through Amazon, your PIN will be sent to you through Amazon messaging within 1 business day of placing your order. If your are ordering through eBay, your PIN will be sent to you through email, using the email address you have on file with eBay, within 1 business day.

If you  have placed an Amazon or eBay order and have questions or concerns about your Activation PIN, please use Amazon or eBay messaging to contact our specialized customer service teams. 

Almost all RedPocket.com orders do not include an Activation PIN. Instead your SIM card comes pre-loaded with the plan that you purchased. At the time of activation, the system will immediately recognize your SIM as including a pre-load. For more information about SIM pre-loads, click here.

Can my Activation PIN be used as a refill PIN? In most cases, your Activation Code can be used as a refill PIN. Simply login to your RedPocket.com account and enter your PIN where it asks "Already have an existing PIN, Voucher, or Airtime Card?". If you encounter an error, contact our customer support with your Activation PIN # handy so they can provide you with the best assistance. If the item listing mentioned it is for new customers or new activations only it will not be able to be applied as a refill PIN.

For general instructions on completing your activation click here.

PIN Codes expire after 90 days. Visit redpocket.com/activate to begin the activation process.