What is WiFi calling and can I use it with my Red Pocket service?

WiFi calling allows you to make and receive calls, and text messages, using a WiFi network, with your existing Red Pocket phone number. This is not the same as VoLTE. To learn about VoLTE, click here. 

If you've got a device, that has WiFi calling capabilities, then you may be able to take advantage of WiFi calling. 

Currently, Red Pocket does not offer WiFi calling on our CDMA network.

WiFi calling is available on GSMA, CDMAS, and GSMT phones. 

Here are answers to some frequently asked questions about WiFi calling:

Does WiFi calling use my Red Pocket voice minutes?

If you are using a GSMA device, WiFi calling will not deduct from your voice balance. For other networks (GSMT and CDMAS) WiFi calling will deduct from your voice balance. 

How do I know if my phone is capable of WiFi calling?

If your phone is capable of WiFi calling, you will see it available in your phone's Settings.

On Android, check Mobile Networks for the VoLTE setting.

On iPhones, you will see the option in Settings > Cellular > Cellular Data Options.

How do I set up WiFi calling on my Red Pocket account?

Simply contact customer service and request to have WiFi calling turned on for your account and supply your e911 address.

Customer service can be contacted at RedPocket.com via live chat in the bottom right corner, email at support@redpocket.com or by calling (712) 775-8777.

What is an e911 address?

In the United States, E911 (Enhanced 911) is support for wireless phone users who dial 911, the standard number for requesting help in an emergency. Since wireless users are often mobile, some sort of enhancement is needed to 911 service that allows the location of the user to be known to the call receiver.

Once my account is updated, how do I use WiFi calling?

All you have to do is enable it on your phone and set your preferences. Once enabled, whenever you have access to a WiFi network, your phone can switch to WiFi calling depending on your preferences.

On Android, check Mobile Networks for the VoLTE setting.

On iPhones, you will see the option in Settings > Cellular > Cellular Data Options.

Is WiFi calling different from VoLTE?

VoLTE stands for Voice over LTE. VoLTE calling allows you to make and receive calls using your LTE data, with your existing Red Pocket phone number. If you've got a VoLTE capable phone, you may be able to use VoLTE with your Red Pocket service. Learn more about VoLTE here.