The first phone call you make is important to the setup process. It allows incoming and outgoing calls to work properly.
When you first make a call, make sure to dial a number that is not running on VoIP technology (Google Voice, Hangouts, Magic Jack and WhatsApp numbers are all using VoIP). You'll need to call a standard cellular or landline phone number based within the U.S.
International calling requires you to dial 1 first, you can make international phone calls after the setup process.
You may also need to send or receive a text message to get texting services started. Make sure you are not texting a VoIP number.
If you have any additional question, or need help with setting up, please contact us any time! Visit redpocket.com/contact-us.