Troubleshooting your TickTalk Smartwatch (connection problems and SIM card errors)

• Troubleshooting & Technical Support
  • 'No SIM Card Found' error message
  • No Internet Connection 
    • Connect to WiFi
    • Configure APN settings

Solving the 'SIM not found' error

To resolve the 'SIM Card Not Found' error message, first make sure the ICCID is valid on your Red Pocket Mobile online account.  

To check your account, log in at redpocket.com/login and click on your Line. 

Take a look at the SIM section and make sure the number on your account, matches the number that is on the back of your Red Pocket Mobile SIM Card. 

If the numbers do not match, click the pencil Edit icon to the right of your SIM card number and update it. Having trouble? Contact us.  

If you aren't getting an internet connection 

If you're not getting an internet connection, you’ll need to manually configure your smartwatch’s APN settings. These settings facilitate the data connection between Red Pocket Mobile and your TickTalk watch. 

First, connect to WiFi

First connect your smartwatch to WiFi. This will make the configuration steps go more smoothly. If you would like to see an example, TickTalk uploaded some very helpful videos on their YouTube channel. This one shows you how to connect your watch to your home WiFi network: https://youtu.be/57FUdUZb4Vo.

Step 1: Tap on your watch’s Settings application. 

Step 2: Scroll down until you see WiFi.

Step 3: Look for your home WiFi’s network name. This information is usually found on the back of your WiFi router.

Step 4: Tap on your home WiFi’s network name and then type in your WiFi password. Again, this information is usually found on the back of the WiFi router. 

Step 5: Tap connect to connect your smartwatch to WiFi. Your WiFi connection will be saved on your smartwatch automatically. You will reconnect to this WiFi network automatically, anytime you are within range of the WiFi router.   

Configure APN (access point name) settings

Now that you’ve connected to a WiFi network, it’s time to configure APN settings.  

Step 1: Tap on the smartwatches’ Settings application once again

Step 2: Tap on Cellular 

Step 3: Tap on APN 

Step 4: Create a new APN setting and enter the following information:

For GSMT

• Name: Red Pocket
• APN Name: wholesale
• Username: Leave this blank
• Password: Leave this blank
• Server: Leave this blank
• MMSC: http://wholesale.mmsmvno.com/mms/wapenc
• MMS Proxy: Leave this blank
• MMS Port: 8080
• MCC: 310
• MNC: 260
• Authentication Type: None
• APN Type: Default,mms,supl
• APN Protocol: IPv4
• Bearer: Unspecified
• Leave any other fields blank

For GSMA

• Name: Red Pocket
• APN Name: 
• MMSC: http://mmsc.mobile.att.net
• MMS Proxy: proxy.mobile.att.net
• MMS Port: 80
• MCC: 310
• MNC: 410
• Authentication Type: None
• APN Type: Default,mms,supl
• APN Protocol: IPv4
• Bearer: Unspecified
• Leave any other fields blank

If you're still having connection problems, please click here to reach out to a TickTalk representative. For any other problems, please take a look at TickTalk's list of troubleshooting FAQs. Click here.