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How Do I Change My Plan?

Upgrading or downgrading your plan
Making changes to your plan is easy. If you have a monthly plan or an annual plan purchased directly from redpocket.com, you can log in to manage and update your plan as needed.
 

  1. Log in at redpocket.com/my-lines. 

  2. Select your line. 

  3. Click on Plans. 

  4. Choose a plan to switch to. 

  5. Choose when you'd like to change your plan -- now or in the future. 

It can take up to 10 minutes for the changes you've made to take effect.  

Your plan change will take effect on your next renewal date. You’ll still be charged at that time, but your current plan balances will remain until the new plan begins.

 
Renewing your plan
If you’re not looking to change your current plan but need to renew it—whether due to a missed auto-pay payment or because you’ve chosen to renew your service manually each month—you can complete your renewal online.
 
These steps only apply if you've purchased and activated a monthly or annual plan from redpocket.com.
 

  1. Log in at redpocket.com/my-lines. 

  2. Select your line. 

  3. Underneath the My Plan section, click on Manage Plan.

  4. In the popup that appears, select Pay My Bill. 

  5. Click Pay Now and Save. 

  6. Complete checkout for your plan.

It can take up to 10 minutes for the changes you've made to take effect.  

 
 
Renewing an eBay annual plan
To renew your current eBay plan or apply a different eBay plan to your line, the process is a little different. Your eBay plan won’t renew automatically. To renew, purchase a new Red Pocket Mobile plan from the eBay store.
 
Then, login to your RedPocket account and enter the Activation PIN that you received with your eBay order. 
 

  1. Order your plan from the eBay store.

  2. Check your email for your Activation PIN.

  3. Log in at redpocket.com/my-lines.

  4. Select your line. 

  5. Scroll to the bottom of the page and locate the Pin Code field. 

  6. Enter your activation PIN into the Pin Code field to apply your eBay plan for another billing cycle. 

It can take up to 10 minutes for the changes you've made to take effect.  


How does changing my plan affect promotional offers

Important: If your plan includes a plan credit discount or you’re eligible for a rebate, changing your plan could cause you to lose your promotional offer. This applies to:

  • Switching networks with CoverageGenius℠

  • Changing the SIM card on your account

  • Moving your line between RedPocket Mobile accounts