Table of Contacts
- Steps to Switch Networks
- Tracking Your Network Switch
- Cancel Network Switch
- See When the Switch is Finalized
- Manage Pending Network Switch
When you switch networks, you are essentially changing your service plan. You can choose to upgrade your plan or keep the same plan on a different network.
- Switch immediately: If you switch immediately, your billing date will change to the next billing date for the new network. You will be charged for the new plan immediately, even if it is before your current billing date.
- Delay the change: If you delay the change, your billing date will remain unchanged. You will be charged for your current plan on your next billing date, and then you will be switched to the new one on your next billing date.
Steps to Switch Networks:
Step 1 - Log into your account.
Step 2 - Click on CoverageGenius℠ from your account dashboard.
Step 3 - Select the number you want to switch from the list of active lines.
Note: You will only be able to select from the numbers that are in an Active Status on your account.
Step 4 - Select the network you want to switch to and click CONTINUE.
You will only be able to select from networks that you are not currently subscribed to. If you select the CDMA or GSMA network, you will need to enter your device ESN/MEID/IMEI.
Step 5 - Select the plan you want to subscribe to for the new network and click CONTINUE.
Step 6 - After selecting your plan, you will check out to purchase the new plan.
Step 7 - Click on REVIEW NETWORK SWITCH to review the details and finish your network switch.
Step 8 - Review details and Terms of Service, then click Confirm & Proceed with Network Switch to complete the switch.
Note: Clicking on RESET will cancel your network switch, and you will need to start over.
Step 9 - Once your transfer has successfully completed, the status will update to "Request Completed" and you will receive an email to inform you of your Network Switch Completion.
Additionally, you will receive a separate email containing the eSIM setup instructions. You can also click on CoverageGenius℠ Records -> ACTION -> View eSIM to complete the activation on your new network.
Tracking your Network Switch
To track the status of your network switch, click on Profile and select CoverageGenius℠ Records.
Definition of Network Switch Statuses
Why do I see "You have canceled the request" under the Status section?
This means you still need to complete all the network switch process steps. If you did not meet all of the steps, you will need to start the process from the beginning.
Why does my transfer status say 'Port-in Resolution Required'?
If you see this message on your account or you are experiencing any other issues with your network switch, please contact our support team for assistance.
What information can I find under the "DATE FINALIZED" section?
The date that you confirm your network switch is shown under "DATE FINALIZED."
What information can I find under the "ACTION" section?
CANCEL REQUEST - You will find the option to cancel your network switch.
Very important: Please ensure you are certain you want to cancel your switch. Once you cancel, it can take a few minutes for the transfer of your number to be stopped. If you cancel after the port has started, your number may not be able to be transferred back to your original network.
REQUEST COMPLETED - You will be able to confirm that your number transfer has been completed. You will also get a confirmation through email.
Additionally, you will receive a separate email containing the eSIM setup instructions. You can also click on CoverageGenius℠ Records -> ACTION -> View eSIM to complete the activation on your new network.