Manually configure your NeoFlip phone's APN network settings

To set up your new Neo Flip phone, first, insert your SIM card into the phone and then place a phone call to a non-VoIP number. Your phone should receive a connection within 15 minutes. 

If you inserted your SIM card into your phone, waited 15 minutes, and placed a call to a non-VoIP phone number, but you still do not have a connection, manually configure your NeoFlip phone's APN network settings.

Complete the following steps:

Step 1: Tap on Menu on the screen of your phone.

Step 2: Next, tap on Settings. 

Step 3: Within settings, tap on Connections.

Step 4: Tap on Network Account.

Step 5: Tap on Options. 

Step 6: Within Options, tap on New connection.

Step 7: Inside your new connection, enter the network settings for your Red Pocket Mobile SIM card. Enter "Red Pocket Mobile" as the name.

For the GSMA network, enter the following details and then press Save. 

For the GSMT network, enter the following details and then press Save. 

Enable the new access point

Now that you have added Red Pocket Mobile access point name settings, you must set the new connection to make sure your phone is pulling from the correct access point when receiving an internet connection or wireless signal. This is done from the Internet option in your phone's menu.

Step 1: Go back to your phone menu and this time, click on Internet. 

Step 2: Tap on Options. 

Step 3: Tap on Settings. 

Step 4: Choose SIM 1 network account

Step 5: Select the Red Pocket Mobile APN network setting that you've created. 

Step 6: Wait up to 10 minutes for the new APN profile to be recognized by your phone. 

You'll also need to enable VoLTE for calling and texting as a result of the recent 3G shutdown that begins in March 2022. Click here to learn more about the 3G network shutdown. To learn how to enable VoLTE for calling and texting, keep reading. 

Enable VoLTE Settings

Next, be sure to enable VoLTE settings. As a result of the 3G shutdown, your device must be using VoLTE to call and text. 

Step 1: Go back to your phone's Settings. 

Step 2: Tap on Connections.

Step 3: Tap on VoLTE. 

Step 4: Tap on your primary SIM. 

If enabled correctly, your phone's VoLTE Icon will appear on the upper left-hand corner of the screen. If you do not see the VoLTE icon after a couple of minutes please reboot the phone.

Turn the phone off, wait about 15 seconds, and turn the phone back on.