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Account Management & Payments
Learn About Mobile
How It Works
Orders & Shipping
Ordering Online
Shipping
Ordering From A Retailer
Financing
Offer Details
Activating & Setting Up
Activating your line
Activated? Time to setup your device
Account Management & Payments
ACP (Affordable Connectivity Program)
Manage Your Account
Payments
Plan Management
Device Support
Network Shutdowns
Solving Problems and Troubleshooting
Device Features
Using Your Phone
Archived / Expired Content
Number Transfer
Getting A New Number
Bringing A Number
Taking Your Number To Another Carrier
Products & Plans
Devices
Service Plans
Sales and Offers
All About eSIM
About Red Pocket Mobile
Back to home
Help Center
Account Management & Payments
Learn About Mobile
How It Works
Orders & Shipping
Ordering Online
Shipping
Ordering From A Retailer
Financing
Offer Details
Activating & Setting Up
Activating your line
Activated? Time to setup your device
Account Management & Payments
ACP (Affordable Connectivity Program)
Manage Your Account
Payments
Plan Management
Device Support
Network Shutdowns
Solving Problems and Troubleshooting
Device Features
Using Your Phone
Archived / Expired Content
Number Transfer
Getting A New Number
Bringing A Number
Taking Your Number To Another Carrier
Products & Plans
Devices
Service Plans
Sales and Offers
All About eSIM
About Red Pocket Mobile
Account Management & Payments
Manage your Red Pocket Mobile account, service plan, and payments.
ACP (Affordable Connectivity Program)
ACP Customer Service: Benefits, Application Process & Exclusive Offers
The ACP program and how to qualify
Submit payment for ACP accounts
Resolving invoices for your ACP account
Emergency Broad Benefit (EBB) Program
How to transfer your EBB account to the ACP program
I no longer qualify for the program. What happens to my EBB account?
How long will the EBB program last?
Lifeline, the EBB program, the ACP program, and Red Pocket Mobile
See more
Manage Your Account
Swapping the SIM on your account
How do I switch between Red Pocket's networks?
Changing or replacing the SIM card number (ICCID) on your account
Does Red Pocket Mobile have an app?
I need to add a line to my account and cannot receive the text verification
How do I reset my online account password?
How do I set up my Red Pocket online account?
How do I swap phones on my account?
Reactivating a cancelled account
Sign up for Phone Protection after your order
Cancelling or disconnecting a line
How can I check my account balances?
How can I reset the password for my online account?
Can I add an another line to my Red Pocket account?
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Payments
What kind of plan credit discount can I expect?
The Regulatory Recovery Fee
What time of day does my plan renew?
How does payment work for multi-month plans? (3-month, 6-month, 12-month, 24-month)
What forms of payment does Red Pocket accept?
What are plan credits and how do they work?
How do I make a payment?
Where can I check my balances, make payments, and manage my account?
How can I change my payment method?
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Plan Management
How do I change my plan?
Does Red Pocket Mobile charge for overages?
If I let my account lapse, how soon do I need to make payment in order to keep my phone number?
Add more minutes, text messages, high-speed data
Setting up your family plan
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