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Help Center

Account Management & Payments

Account Management & Payments

Manage your Red Pocket Mobile account, service plan, and payments.

ACP (Affordable Connectivity Program)

Lifeline, the EBB program, the ACP, and RedPocket Mobile

What Happens to my EBB Account if I no Longer Qualify for the Program?

Resolving Invoices for Your ACP Account

Emergency Broad Benefit (EBB) Program

How Long will the EBB Program Last?

Information About Red Pocket's ACP Program and How to Qualify

ACP Customer Service: Benefits, Application Process & Exclusive Offers

Submitting Payment for ACP Accounts

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Manage Your Account

Cancel a RedPocket Mobile line

How can I check my account balances?

Can I add an another line to my Red Pocket account?

How do I switch between Red Pocket's networks?

Reactivating a canceled account

How do I swap phones on my account?

Swapping the SIM on your account

Changing or replacing the SIM card number (ICCID) on your account

Does Red Pocket Mobile have an app?

I need to add a line to my account and cannot receive the text verification

How do I reset my online account password?

How do I set up my Red Pocket online account?

How can I reset the password for my online account?

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Payments

Taxes and Fees, Administration Fees, and Regulatory Recovery Fees | RedPocket

How does payment work for multi-month plans? (3-month, 6-month, 12-month, 24-month)

What kind of plan credit discount can I expect?

What time of day does my plan renew?

What are plan credits and how do they work?

How Do I Make a Payment?

How can I change my payment method?

Can I change my billing cycle renewal date?

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Plan Management

If I let my account lapse, how soon do I need to make payment in order to keep my phone number?

How Do I Change My Plan?

Does RedPocket Mobile Charge for Overages?

Add more minutes, text messages, high-speed data

How do I Set Up My Family Plan With RedPocket?

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