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Help Center

Account Management & Payments

Account Management & Payments

Manage your Red Pocket Mobile account, service plan, and payments.

ACP (Affordable Connectivity Program)

The ACP program and how to qualify

Submit payment for ACP accounts

Resolving invoices for your ACP account

Emergency Broad Benefit (EBB) Program

How to transfer your EBB account to the ACP program

I no longer qualify for the program. What happens to my EBB account?

Using your $100 ACP program device discount

How long will the EBB program last?

Lifeline, the EBB program, the ACP program, and Red Pocket Mobile

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Manage Your Account

Swapping the SIM on your account

How do I switch between Red Pocket's networks?

Changing or replacing the SIM card number (ICCID) on your account

Does Red Pocket Mobile have an app?

I need to add a line to my account and cannot receive the text verification

How do I reset my online account password?

How do I set up my Red Pocket online account?

How do I swap phones on my account?

Reactivating a cancelled account

Sign up for Phone Protection after your order

Cancelling or disconnecting a line

How can I check my account balances?

How can I reset the password for my online account?

Can I add an another line to my Red Pocket account?

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Payments

What kind of plan credit discount can I expect?

The Regulatory Recovery Fee

What time of day does my plan renew?

How does payment work for multi-month plans? (3-month, 6-month, 12-month, 24-month)

What forms of payment does Red Pocket accept?

What are plan credits and how do they work?

How do I make a payment?

Where can I check my balances, make payments, and manage my account?

How can I change my payment method?

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Plan Management

How do I change my plan?

Does Red Pocket Mobile charge for overages?

If I let my account lapse, how soon do I need to make payment in order to keep my phone number?

Add more minutes, text messages, high-speed data

Setting up your family plan

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