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Help Center

Account Management & Payments

Account Management & Payments

Manage your Red Pocket Mobile account, service plan, and payments.

ACP (Affordable Connectivity Program)

Information About RedPocket's ACP Program and How to Qualify

Lifeline, the EBB program, the ACP, and RedPocket Mobile

What Happens to my EBB Account if I no Longer Qualify for the Program?

Resolving Invoices for Your ACP Account

Emergency Broad Benefit (EBB) Program

How Long will the EBB Program Last?

ACP Customer Service: Benefits, Application Process & Exclusive Offers

Submitting Payment for ACP Accounts

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Manage Your Account

How do I switch between RedPocket's networks?

Changing or replacing the SIM card number (ICCID) on your account

How do I reset my online account password?

How can I reset the password for my online account?

How do I set up my RedPocket online account?

Does RedPocket Mobile have an app?

Can I add an another line to my RedPocket account?

Cancel a RedPocket Mobile line

How can I check my account balances?

Reactivating a canceled account

How do I swap phones on my account?

How to switch your network using CoverageGenius℠

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Payments

What time of day does my plan renew?

What are plan credits and how do they work?

Taxes and Fees, Administration Fees, and Regulatory Recovery Fees | RedPocket

How does payment work for multi-month plans? (3-month, 6-month, 12-month, 24-month)

How Do I Make a Payment?

How can I change my payment method?

Can I change my billing cycle renewal date?

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Plan Management

How Do I Change My Plan?

If I let my account lapse, how soon do I need to make payment in order to keep my phone number?

Does RedPocket Mobile Charge for Overages?

Add more minutes, text messages, high-speed data

How do I Set Up My Family Plan With RedPocket?

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