Changing or replacing the SIM card number (ICCID) on your account

Do you need to order a replacement Red Pocket SIM card?

Replacement SIM cards can be purchased from The SIM card will arrive without a service plan. A service plan can be selected during the activation process at


Please Note: Are you trying to find out how to switch from a physical, tangible SIM card to an eSIM? Read this to learn more. 


Are you affected by the 3G shutdown?

3G connectivity is being discontinued. This means, if your phone is not VoLTE capable, it will not receive a signal. Click here to learn more about the 3G shutdown

In addition to a compatible phone, your SIM card must be VoLTE compatible as well. Older SIMs may not work with newer, VoLTE phones. If this applies to you, and you are using an older SIM card that is not working with your newer VoLTE phone, we will need to ship you a replacement SIM card. Please contact our customer support and they will happily re-verify your device and send you a new sim if needed. 


Using a different SIM card with your existing Red Pocket Mobile line

After receiving your SIM replacement, you'll need to change the SIM card that is associated with your Red Pocket Mobile phone line from your online account. Login at

Click on the line you'd like to make changes to and then click on the 'Summary' tab. 

Click the edit button next to your SIM Card ICCID number.

Confirm your identity by entering the PIN code we send you. Then, your new SIM card ICCID number will be assigned. 

Your old SIM card can be discarded. Insert the new SIM card into your phone and complete the setup APN configuration steps. Visit for more information.