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Device Support
Learn which phone are compatible with our service plans and how to use them.
Device Compatibility
Device Features
- What is an RCS text message?
- Are Phone Hotspot Services Included With RedPocket Plans?
- What is WiFi Calling And Can I Use it With my RedPocket Service?
- Can I use FaceTime and iMessage with RedPocket?
- Can I use picture messaging on my iPhone?
- Is international calling free with RedPocket?
- Is international texting included?
- What is VoLTE? How do I enable it, and how does it work?
Roaming
Voicemail
Using Your Phone
- Enable VoLTE settings
- How to Set Up Call Forwarding on RedPocket Mobile
- Call forwarding - How to forward a call on RedPocket
- Can I update what call recipients see (caller ID)?
- Placing a phone call with my secondary number
- Block Numbers on your RedPocket Mobile line (texts and calls)
- Automatically delete short code text messages
- How to send picture messages?
- Placing your first phone call
- Can I use my existing SIM card to port in my number from another provider?
- Unlocking My RedPocket Mobile Device
- Using the TickTalk smartwatch (the TickTalk mobile app is needed)
- Why am I being asked to verify my international phone call?
- Pairing your Apple Watch to your RedPocket Mobile iPhone
- What Is an E911 Address and how do I set it?
Solving Problems and Troubleshooting
- Update your phone's software
- Problems connecting to the mobile data network
- What to do about dropped calls or poor coverage
- Fixing the TickTalk Watch 'SIM not found' error
- Troubleshooting iMessage and Facetime
- TickTalk Watch - No internet connection
- Unable to make and receive calls
- Phone hotspot not working? Can't connect?
- Why was I mailed a replacement GSMT SIM?
- What should I do if my iPhone is lost or stolen with an active eSIM?