Help Center

Back to home

Help Center

Device Support

Device Support

Learn which phone are compatible with our service plans and how to use them.

How to Swap Networks if I Purchased My RedPocket Starter Kit from Target or Walmart?

Network Shutdowns

Is my phone LTE / 5G / VoLTE compatible?

The GSMA 3G network is shutting down, starting February 2022

3G-only devices can no longer be activated on GSMT

Solving Problems and Troubleshooting

iMessage / FaceTime problems after updating to iOS 16

TickTalk Watch - No internet connection

Locked out my voicemail account

Fixing the TickTalk Watch 'SIM not found' error

RedPocket Mobile CDMA now has 5G

Block Numbers on your RedPocket Mobile line (texts and calls)

Unable to make and receive calls

CDMA SIMs are compatible with HD devices only

What to do about dropped calls or poor coverage

Fixing internet connection problems

Why can't I accept calls on my newly activated CDMA Account?

GSMT Network upgrades from U1900 Frequency to LTE

Can I update what call recipients see (caller ID)?

Update your phone's software

Enable VoLTE settings

Check your account IMEI or MEID number for accuracy

Troubleshooting your phone after the 3G shutdown

Manually configure your NeoFlip phone's APN network settings

Phone hotspot not working? Can't connect?

What is an RCS text message?

See more

Device Features

Enable Roaming on RedPocket Mobile for Android and iOS

Can I use picture messaging on my iPhone?

Is International Calling Free with RedPocket?

What is WiFi Calling And Can I Use it With my RedPocket Service?

Does RedPocket Mobile offer Visual Voicemail services?

Do RedPocket Plans Include International Text Messaging?

Dual SIM Devices and eSIMs

What is VoLTE, how do I enable it, and how does it work?

Does RedPocket Mobile support roaming?

Automatically delete short code text messages after 24 hours

How to Set Up Call Forwarding on RedPocket Mobile

What phones are compatible with eSIM?

See more

Using Your Phone

What does unlimited at 2G speeds thereafter mean?

Can I use FaceTime and iMessage with RedPocket?

Are Phone Hotspot Services Included With RedPocket Plans?

Can I check my voicemail from another phone?

How to send picture messages?

Insert your SIM card into your phone

Setting up your voicemail

Placing your first phone call

U365: How to restrict calls on my Samsung Gusto 2

How do I switch my service to a new phone?

GSMT ZTE MiFi MF61

Can I use my existing SIM card to port in my number from another provider?

Can I check my account balance from my phone?

Unlocking My RedPocket Mobile Device

Using the TickTalk smartwatch (the TickTalk mobile app is needed)

Why am I being asked to verify my international phone call?

Call forwarding - How to forward a call on RedPocket

See more