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Orders & Shipping
Ordering Online
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Activating & Setting Up
Activating your line
Activated? Time to setup your device
Account Management & Payments
ACP (Affordable Connectivity Program)
Manage Your Account
Payments
Plan Management
Device Support
Network Shutdowns
Solving Problems and Troubleshooting
Device Features
Using Your Phone
Number Transfer
Getting A New Number
Bringing A Number
Taking Your Number To Another Carrier
Products & Plans
Devices
Service Plans
All About eSIM
About Red Pocket Mobile
Trade-in
Customer Support
Payments
Network & Coverage
Rebate
iPhone Promotion
Federal Programs
Lifeline
Affordable Connectivity Program (ACP)
Back to home
Help Center
Device Support
Learn About Mobile
How It Works
Orders & Shipping
Ordering Online
Shipping
Ordering From A Retailer
Activating & Setting Up
Activating your line
Activated? Time to setup your device
Account Management & Payments
ACP (Affordable Connectivity Program)
Manage Your Account
Payments
Plan Management
Device Support
Network Shutdowns
Solving Problems and Troubleshooting
Device Features
Using Your Phone
Number Transfer
Getting A New Number
Bringing A Number
Taking Your Number To Another Carrier
Products & Plans
Devices
Service Plans
All About eSIM
About Red Pocket Mobile
Trade-in
Customer Support
Payments
Network & Coverage
Rebate
iPhone Promotion
Federal Programs
Lifeline
Affordable Connectivity Program (ACP)
Device Support
Learn which phone are compatible with our service plans and how to use them.
How to Swap Networks if I Purchased My Red Pocket Starter Kit from Target or Walmart?
Network Shutdowns
Is my phone LTE / 5G / VoLTE compatible?
The GSMA 3G network is shutting down, starting February 2022
3G-only devices can no longer be activated on GSMT (starting August 2020)
Solving Problems and Troubleshooting
Block Numbers on your Red Pocket Mobile line (texts and calls)
Unable to make and receive calls
Red Pocket Mobile CDMA now has 5G
TickTalk Watch - No internet connection
iMessage / FaceTime problems after updating to iOS 16
Locked out my voicemail account
TickTalk Watch - SIM not found error
CDMA SIMs are compatible with HD devices only
What to do about dropped calls or poor coverage
Fixing internet connection problems
Why can't I accept calls on my newly activated CDMA Account?
GSMT Network upgrades from U1900 Frequency to LTE
Can I update what call recipients see (caller ID)?
Update your phone's software
Enable VoLTE settings
Check your account IMEI / MEID number for accuracy
Troubleshooting your phone after the 3G shutdown
Manually configure your NeoFlip phone's APN network settings
Phone hotspot not working? Can't connect?
What is an RCS text message?
See more
Device Features
RedPocket Mobile Plans Include International Roaming
Is International Calling Free with RedPocket?
Does Red Pocket Mobile offer Visual Voicemail services?
Do RedPocket Plans Include International Text Messaging?
Dual SIM Devices and eSIMs
What is WiFi Calling And Can I Use it With my Red Pocket Service?
Can I use picture messaging on my iPhone?
What is VoLTE, how do I enable it, and how does it work?
Does Red Pocket Mobile support roaming?
Automatically delete short code text messages after 24 hours
How to Set Up Call Forwarding on RedPocket Mobile
What phones are compatible with eSIM?
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Using Your Phone
Are Phone Hotspot Services Included With RedPocket Plans?
What does unlimited at 2G speeds thereafter mean?
Can I check my voicemail from another phone?
Can I use FaceTime and iMessage with Red Pocket?
How to send picture messages?
Insert your SIM card into your phone
Setting up your voicemail
Placing your first phone call
U365: How to restrict calls on my Samsung Gusto 2
How do I switch my service to a new phone?
Red Pocket Mobile Globetrotter hotspot
GSMT ZTE MiFi MF61
Can I use my existing SIM card to port in my number from another provider?
Can I check my account balance from my phone?
Unlocking My RedPocket Mobile Device
Using the TickTalk smartwatch (the TickTalk mobile app is needed)
Why am I being asked to verify my international phone call?
Call forwarding - How to forward a call on RedPocket
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