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Activated? Time to setup your device
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Solving Problems and Troubleshooting
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Using Your Phone
Archived / Expired Content
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Getting A New Number
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Taking Your Number To Another Carrier
Products & Plans
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All About eSIM
About Red Pocket Mobile
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Help Center
Device Support
Learn About Mobile
How It Works
Orders & Shipping
Ordering Online
Shipping
Ordering From A Retailer
Financing
Offer Details
Activating & Setting Up
Activating your line
Activated? Time to setup your device
Account Management & Payments
ACP (Affordable Connectivity Program)
Manage Your Account
Payments
Plan Management
Device Support
Network Shutdowns
Solving Problems and Troubleshooting
Device Features
Using Your Phone
Archived / Expired Content
Number Transfer
Getting A New Number
Bringing A Number
Taking Your Number To Another Carrier
Products & Plans
Devices
Service Plans
Sales and Offers
All About eSIM
About Red Pocket Mobile
Device Support
Learn which phone are compatible with our service plans and how to use them.
Network Shutdowns
The CDMAS 3G shutdown and the GSMT transition -- what's next
My CDMAS account has stopped working
Is my phone LTE / 5G / VoLTE compatible?
The GSMA 3G network is shutting down, starting February 2022
3G-only devices can no longer be activated on GSMT (starting August 2020)
See more
Solving Problems and Troubleshooting
Red Pocket Mobile CDMA is upgrading to 5G
TickTalk Watch - No internet connection
Unable to make and receive calls - November 2022
iMessage / FaceTime problems after updating to iOS 16
Locked out my voicemail account
TickTalk Watch - SIM not found error
Preventing unwanted calls (SPAM, wrong number)
Why are CDMA SIMs only compatible with HD voice capable devices?
What to do about dropped calls / poor coverage
My phone stopped working / used to work / no longer works
Fixing internet connection problems
Why can't I accept calls on my newly activated CDMA Account?
GSMT Network upgrades from U1900 Frequency to LTE
Can I update what call recipients see (caller ID)?
Update your phone's software
Enable VoLTE settings
Check your account IMEI / MEID number for accuracy
Troubleshooting your phone after the 3G shutdown
Manually configure your NeoFlip phone's APN network settings
See more
Device Features
Is international calling free with Red Pocket Mobile?
Does Red Pocket Mobile offer Visual Voicemail services?
Red Pocket Mobile International Roaming: Now Included
Do Red Pocket plans include international text messaging?
Dual SIM phones and eSIMs
Can I use picture messaging on my iPhone?
What is WiFi calling and can I use it with my Red Pocket service?
What is VoLTE, how do I enable it, and how does it work?
Does Red Pocket Mobile support roaming?
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Using Your Phone
What does unlimited at 2G speeds thereafter mean?
Can I check my voicemail from another phone?
Can I use FaceTime and iMessage with Red Pocket?
Are Tethering and Hotspot services included with Red Pocket plans?
Can I use a device that does not accept a SIM card?
How to send picture messages?
Insert your SIM card into your phone
Setting up your voicemail
Placing your first phone call
U365: How to restrict calls on my Samsung Gusto 2
How do I switch my service to a new phone?
Red Pocket Mobile Globetrotter hotspot
GSMT ZTE MiFi MF61
Handy short codes for GSMT
Can I use my existing SIM card to port in my number from another provider?
Can I check my account balance from my phone?
Unlocking my Red Pocket Mobile device
Using the TickTalk smartwatch (the TickTalk mobile app is needed)
Why am I being asked to verify my international phone call?
See more
Archived / Expired Content
CDMAS - How do I Resolve "Your Account Cannot Be Validated" Error?
CDMAS: Information about Removable ICC ID and UICC Cards
CDMAS: 4G LTE BYOSD Device Models
CDMAS: What if the phone does not activate with Hands-Free Activation?
CDMAS Data Errors 67, 1012, 2048
CDMAS Error 16- Voice Authentication
CDMAS MMS troubleshooting
How do I setup my phone on the CDMAS network?
See more
