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Device Support
Learn which phone are compatible with our service plans and how to use them.
Network Shutdowns
Solving Problems and Troubleshooting
- CDMA SIMs are compatible with HD devices only
- What to do about dropped calls or poor coverage
- Why can't I accept calls on my newly activated CDMA Account?
- GSMT Network upgrades from U1900 Frequency to LTE
- Can I update what call recipients see (caller ID)?
- Update your phone's software
- Enable VoLTE settings
- Check your account IMEI or MEID number for accuracy
- Manually configure your NeoFlip phone's APN network settings
- Phone hotspot not working? Can't connect?
- What is an RCS text message?
- Unable to make and receive calls
- iMessage / FaceTime problems after updating to iOS 16
- TickTalk Watch - No internet connection
- Locked out my voicemail account
- Fixing the TickTalk Watch 'SIM not found' error
- RedPocket Mobile CDMA now has 5G
- Block Numbers on your RedPocket Mobile line (texts and calls)
Device Features
- What is VoLTE, how do I enable it, and how does it work?
- Is international calling free with RedPocket?
- Does RedPocket Mobile offer Visual Voicemail services?
- Does RedPocket Mobile support roaming?
- Enable roaming on RedPocket Mobile for Android and iOS
- Automatically delete short code text messages after 24 hours
- How to Set Up Call Forwarding on RedPocket Mobile
- Dual SIM Devices and eSIMs
- Do RedPocket plans include international text-messages
- What phones are compatible with eSIM?
- Can I use picture messaging on my iPhone?
- What is WiFi Calling And Can I Use it With my RedPocket Service?
Using Your Phone
- How to send picture messages?
- Are Phone Hotspot Services Included With RedPocket Plans?
- What do "throttled" or "slower speeds thereafter" mean?
- Insert your SIM card into your phone
- Setting up your voicemail
- Placing your first phone call
- How do I switch my service to a new phone?
- Can I use my existing SIM card to port in my number from another provider?
- Unlocking My RedPocket Mobile Device
- Using the TickTalk smartwatch (the TickTalk mobile app is needed)
- Why am I being asked to verify my international phone call?
- Call forwarding - How to forward a call on RedPocket
- Pairing your Apple Watch to your RedPocket Mobile iPhone
- What Is an E911 Address and how do I set it?
- Can I use FaceTime and iMessage with RedPocket?
- Can I check my voicemail from another phone?