What to do about dropped calls or poor coverage

If you’re experiencing frequent dropped calls, consider the following:

Check Coverage

Visit redpocket.com/coverage, select your network, and enter your full address to see detailed coverage. Zoom in to ensure your location isn’t near a poor coverage area. Poor coverage can affect call quality and is sometimes hard to spot without zooming.

Tip: If your phone supports WiFi calling, enabling it can improve signal strength by using your internet connection instead of relying solely on cellular networks. Learn more about RedPocket WiFi Calling.

Network Outages

Sporadic dropped calls may indicate a network outage or maintenance. Tools like Downdetector can help you see if others in your area are affected.

Environmental Factors

Weather and building materials can interfere with signal transmission. Metal structures, certain types of glass, or bad weather can cause dropped calls, especially indoors.

Consider Switching Networks

RedPocket Mobile supports plans on all major U.S. networks. If dropped calls persist, check coverage at redpocket.com/coverage and switch to the network with the strongest signal in your area.

Our customer service team can help you transfer your phone number to a new SIM and plan.