--- title: What to do about dropped calls or poor coverage description: "If you’re experiencing frequent dropped calls, consider the following: check coverage, check network outages, evaluate your local environmental factors (weather, structures, landscape, etc.). If problems consider, consider switching networks using RedPocket CoverageGenius." --- [Skip to content](https://help.redpocket.com/what-to-do-about-dropped-calls-poor-coverage#main-content) English Show submenu for translations [Submit a ticket](https://help.redpocket.com/kb-tickets/new?hsLang=en) ![3.svg\]](https://help.redpocket.com/hubfs/3.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.redpocket.com/kb-tickets/new) - [Go to redpocket.com](https://www.redpocket.com/) [Go to redpocket.com](https://www.redpocket.com/) RedPocket Mobile - There are no suggestions because the search field is empty. 1. [Help Center](https://help.redpocket.com/?hsLang=en) 2. [Device Support](https://help.redpocket.com/device-support?hsLang=en) 3. [Solving Problems and Troubleshooting](https://help.redpocket.com/device-support?hsLang=en#solving-problems-and-troubleshooting) # What to do about dropped calls or poor coverage If you’re experiencing frequent dropped calls, consider the following:   ##### **Check Coverage** Visit [redpocket.com/coverage](https://www.redpocket.com/coverage?utm_source=chatgpt.com), select your network, and enter your full address to see detailed coverage. Zoom in to ensure your location isn’t near a poor coverage area. Poor coverage can affect call quality and is sometimes hard to spot without zooming. **Tip:** If your phone supports **WiFi calling**, enabling it can improve signal strength by using your internet connection instead of relying solely on cellular networks. Learn more about [RedPocket WiFi Calling](https://help.redpocket.com/what-is-wifi-calling-and-can-i-use-it-with-my-red-pocket-service?hsLang=en). ##### **Network Outages** Sporadic dropped calls may indicate a **network outage or maintenance**. Tools like [Downdetector](https://www.downdetector.com/) can help you see if others in your area are affected. ##### **Environmental Factors** Weather and building materials can interfere with signal transmission. Metal structures, certain types of glass, or bad weather can cause dropped calls, especially indoors.   ##### **Consider Switching Networks** RedPocket Mobile supports plans on all major U.S. networks. If dropped calls persist, check coverage at [redpocket.com/coverage](https://www.redpocket.com/coverage?utm_source=chatgpt.com) and [switch to the network](https://wireless.redpocket.com/coverage-genius?hsLang=en) with the strongest signal in your area. 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