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Phone hotspot not working? Can't connect?

Before troubleshooting, confirm that both your plan and your device support mobile hotspot.

 

Device compatibility

First, confirm that your device supports mobile hotspot. Some devices—typically older models—do not support hotspot functionality. Check your device manufacturer’s user guide to be sure.

Hotspot availability may also vary depending on the RedPocket Mobile network you’re using:

  • On the CDMA network, hotspot is supported on most iOS devices. Hotspot is currently unavailable on Android devices.

  • On GSMA and GSMT networks, hotspot is supported on both iOS and Android devices.

Note: You can switch between supported networks using RedPocket’s CoverageGenius℠ feature. Learn more.

 

Plan compatibility

Only Premium and Legacy Elite plans include a dedicated hotspot data allowance. Once your hotspot data balance is used, you’ll need to purchase a hotspot data add-on to continue using hotspot. Be sure to check your account to confirm you have available hotspot data.

You can change your plan at any time by logging into your account at redpocket.com/my-lines.

 
Are your APN settings configured?

After confirming that your device supports hotspot, make sure the correct APN network settings are in place. Visit redpocket.com/configure for step-by-step instructions.

Click here to learn how to start using your phone’s hotspot.

 
Is hotspot fully enabled on your account?

In some cases, hotspot service may need to be enabled by customer support. This can occasionally occur on Android devices. If needed, visit redpocket.com/contact-us to get help.

 
Check your coverage

Visit redpocket.com/coverage to confirm you have service in your area. Please note that devices located in Partner Coverage areas may experience limited or no service.

 
Need help?

If you have additional questions or need help troubleshooting your hotspot connection, our support team is here for you. We’re available 7 days a week from 5:00 AM to 9:00 PM PST. Visit redpocket.com/contact-us to contact us.