--- title: Phone hotspot not working? Can't connect? description: Before troubleshooting, confirm that both your plan and your device support mobile hotspot. CDMA Android phones cannot use data hotspot. Hotspot is supported on all other networks and CDMA iOS. Only Premium and Legacy Elite plans support data hotspot. --- [Skip to content](https://help.redpocket.com/phone-hotspot-not-working-cant-connect#main-content) English Show submenu for translations [Submit a ticket](https://help.redpocket.com/kb-tickets/new?hsLang=en) ![3.svg\]](https://help.redpocket.com/hubfs/3.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.redpocket.com/kb-tickets/new) - [Go to redpocket.com](https://www.redpocket.com/) [Go to redpocket.com](https://www.redpocket.com/) RedPocket Mobile - There are no suggestions because the search field is empty. 1. [Help Center](https://help.redpocket.com/?hsLang=en) 2. [Device Support](https://help.redpocket.com/device-support?hsLang=en) 3. [Solving Problems and Troubleshooting](https://help.redpocket.com/device-support?hsLang=en#solving-problems-and-troubleshooting) # Phone hotspot not working? Can't connect? A phone hotspot (also called mobile hotspot, phone Wi-Fi, or tethering) lets your phone share its cellular data connection with other nearby devices, such as laptops, tablets, or other phones. Your phone creates its own Wi-Fi network that other devices can join with the Wi-Fi password. On some phones, you can also share a connection over USB or Bluetooth. If your hotspot isn’t working, try the steps below.    ##### Is Hotspot Data Available? - **What plan are you on?** You’ll need the **Premium plan** with 10GB of hotspot data. If you are not on a Premium plan, your device will not work as a hotspot without purchasing a hotspot data add-on. Please visit [redpocket.com/plans](http://redpocket.com/plans) to learn more about the Premium plan. - **Already on Premium?** **Recently purchased a hotspot add-on?** Check your account for a remaining hotspot balance. Balances displayed in your online account may take a little time to update after heavy device usage. - **Have an eBay plan?** If you have an eBay plan, hotspot use shares your plan’s main high-speed data balance. Check that you have data remaining in your account.   ##### Toggle Hotspot and Airplane Mode Resetting your connection can help. Turn your hotspot off an on again, and turn Airplane mode on and off again.    ###### **Steps on iPhone** 1. Go to **Settings**. 2. Tap **Personal Hotspot**. 3. Turn **Allow Others to Join** off, wait a few seconds, then turn it back on. 4. Go back to **Settings** and turn **Airplane Mode** on. Wait 10 to 15 seconds, then turn it off.   ###### **Steps on Android** 1. Go to **Settings**. 2. Tap **Network & internet** (or **Connections** on Samsung). 3. Tap **Hotspot & tethering**. 4. Turn the hotspot off, wait a few seconds, then turn it back on. 5. Return to **Network & internet** (or **Connections**) and turn **Airplane mode** on. Wait 10 to 15 seconds, then turn it off. If hotspot is still not working, please continue to the next suggestion.    ##### Check your coverage Visit [redpocket.com/coverage](http://redpocket.com/coverage) to confirm you have service in your area. If you're located in Partner Coverage areas, your device will not have service.  If hotspot is still not working, please continue to the next suggestion.    ##### Check hotspot settings and power or data restrictions Make sure the network name and password are set correctly, and try switching the hotspot band (2.4 GHz is more compatible than 5 GHz). Turn off Battery Saver and Data Saver, since both can shut the hotspot down. If hotspot is still not working, please continue to the next suggestion.  ##### Forget the network and reconnect on the other device On the device you’re trying to connect to your phone (the computer, tablet, or the other phone), remove your RedPocket phone's hotspot network, restart your device's Wi-Fi, and then rejoin the RedPocket phone's hotspot network with the Wi-Fi password. If hotspot is still not working, please continue to the next suggestion.  ##### Confirm your APN settings On GSMA, make sure both the ERESELLER and RESELLERMHT APN settings are enabled. This step applies to GSMA lines only. If you have a GSMT or CDMA device, your standard APN settings are all you need. You don’t have to add a hotspot-specific APN, so go ahead and skip to the next step.   Quick Note: This step applies to GSMA only. It does not apply to GSMT or CDMA lines.   ##### **Steps on iPhone** You don’t need to do anything here. iPhone loads the correct APN and hotspot settings automatically from carrier settings when your SIM is inserted. Skip to the next step.   ##### **Steps on Android** 1. Connect your phone to Wi-Fi. This is important! 2. Go to **Settings**. 3. Tap **Internet** (may also be called **Connections** or **Wireless & Networks**). 4. Tap **Mobile Networks**. 5. Tap **Access Point Names** (or **APN Settings**). 6. In the **APN** field, enter **ERESELLER, RESELLERMHT**. 7. Check that your settings match the following:   | Setting | Value | | --- | --- | | Name | RedPocket Mobile | | APN | ERESELLER, RESELLERMHT | | Proxy | Not set | | Port | Not set | | Username | Not set | | Password | Not set | | Server | Not set | | MMSC | [http://mmsc.mobile.att.net](http://mmsc.mobile.att.net) | | MMS proxy | proxy.mobile.att.net | | MMS port | 80 | | MCC | 310 | | MNC | 410 | | Authentication type | None | | APN type | default,supl,mms,fota | | APN protocol | IPv4/IPv6 | | Bearer | Unspecified | If hotspot is still not working, please continue to the next suggestion.  ##### Reset network settings Reboot the phone and the connecting device. If it still fails, complete the following steps. Quick Note: **Heads up!** This resets all network settings. You'll lose your saved Wi-Fi networks and passwords, paired Bluetooth devices, and VPN settings. You'll need to re-enter the password for your home Wi-Fi and any other networks you've saved.   ##### **Steps on iPhone** 1. Go to **Settings**. 2. Tap **General**. 3. Tap **Transfer or Reset iPhone** (on iOS 14 and earlier, tap **Reset**). 4. Tap **Reset**, then **Reset Network Settings**. 5. Enter your passcode and confirm. The iPhone will restart. 6. After it restarts, reconnect to Wi-Fi if needed. 7. Go to **Settings \> Personal Hotspot** and make sure **Allow Others to Join** is on.   ##### **Steps on Android** 1. Go to **Settings**. 2. Tap **System**. 3. Tap **Reset options**. 4. Tap **Reset Wi-Fi, mobile & Bluetooth**. 5. Confirm the reset, then recheck your APN settings (see step 6). If hotspot is still not working, please continue to the next suggestion.  ##### Ask support to verify hotspot on your account In some cases, hotspot service may need to be enabled by customer support. This can happen more often on Android devices. Visit [redpocket.com/contact-us](http://redpocket.com/contact-us) for help. - [Learn About Mobile](https://help.redpocket.com/learn-about-mobile?hsLang=en#main-content) - [About SIMs and Plans](https://help.redpocket.com/learn-about-mobile?hsLang=en#about-sims-and-plans) - [About Devices](https://help.redpocket.com/learn-about-mobile?hsLang=en#about-devices) - [Products & Plans](https://help.redpocket.com/products-plans?hsLang=en#main-content) - [Devices](https://help.redpocket.com/products-plans?hsLang=en#devices) - [Plans](https://help.redpocket.com/products-plans?hsLang=en#plans) - [Programs](https://help.redpocket.com/products-plans?hsLang=en#programs) - [Orders & Shipping](https://help.redpocket.com/orders-shipping?hsLang=en#main-content) - [Ordering Online](https://help.redpocket.com/orders-shipping?hsLang=en#ordering-online) - [Shipping](https://help.redpocket.com/orders-shipping?hsLang=en#shipping) - [Activating & Setting Up](https://help.redpocket.com/activating-setting-up?hsLang=en#main-content) - [Activating your line](https://help.redpocket.com/activating-setting-up?hsLang=en#activating-your-line) - [Activated? Time to setup your device](https://help.redpocket.com/activating-setting-up?hsLang=en#activated-time-to-setup-your-device) - [Account Management & Payments](https://help.redpocket.com/account-management-payments?hsLang=en#main-content) - [Manage Your Account](https://help.redpocket.com/account-management-payments?hsLang=en#manage-your-account) - [Manage Your Phone Number](https://help.redpocket.com/account-management-payments?hsLang=en#manage-your-phone-number) - [Payments](https://help.redpocket.com/account-management-payments?hsLang=en#payments) - [Federal Programs](https://help.redpocket.com/account-management-payments?hsLang=en#federal-programs) - [Device Support](https://help.redpocket.com/device-support?hsLang=en#main-content) - [Device Compatibility](https://help.redpocket.com/device-support?hsLang=en#device-compatibility) - [Device Features](https://help.redpocket.com/device-support?hsLang=en#device-features) - [Roaming](https://help.redpocket.com/device-support?hsLang=en#roaming) - [Voicemail](https://help.redpocket.com/device-support?hsLang=en#voicemail) - [Using Your Phone](https://help.redpocket.com/device-support?hsLang=en#using-your-phone) - [Solving Problems and Troubleshooting](https://help.redpocket.com/device-support?hsLang=en#solving-problems-and-troubleshooting) - [Contact Support](https://help.redpocket.com/device-support?hsLang=en#contact-support) - [About RedPocket Mobile](https://help.redpocket.com/about-redpocket-mobile?hsLang=en) - [RedPocket.com](https://www.redpocket.com/) - [Privacy Policy](https://privacy.redpocket.com/privacy-policy) - [Your Privacy Choices](https://privacy.redpocket.com/opt-out) - [California Privacy Notice](https://privacy.redpocket.com/privacy-policy#california-privacy-notice) Copyright © 2026, RedPocket Mobile