Placing a phone call with my secondary number

With eSIM, you can have more than one number on the same device. When you are ready, switch between your numbers to place an outgoing call.

Access your phone's dialer and select the line you wish to use for your call. You can also check your recent call history to see which of your numbers made a call and which number received a call.

image iphone dual sim select dial-2

 

Do my internet settings affect calling and texting?

Absolutely!

Most devices allow you the flexibility to use data from one or multiple lines. You can activate Cellular Data Switching, which let's your phone automatically alternate between different lines for internet access. Alternatively, you can configure your device to use only a single line for data connectivity.

If you configure your phone to use only one line for internet connectivity, such as your primary line, your other lines will not have access to the internet. However, even if you choose to use only one line for internet access, your other lines will still remain available for calls and texts.

Important! Even if you want to rely on just one line for internet connectivity, it's important to ENABLE LTE for each of your lines, including your secondary lines. This is because, after the 3G shutdown, LTE access is required for all calling and texting to work. Enabling LTE allows your phone to place calls over LTE -- a feature referred to as VoLTE or Voice over LTE. 

To activate LTE access, power on your device, navigate to the Settings menu, select your additional line(s), and then choose the option to Enable 5G, Enable LTE or Enable VoLTE. If you don't immediately see Enable LTE, click on Voice & Data first.

Click here to learn more about the 3G network shut down. Click here to learn more about WiFi calling and click here to read all about VoLTE.