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Can I use FaceTime and iMessage with RedPocket?

Yes, RedPocket Mobile supports iMessage on the GSMA, GSMT and CDMA networks. If you are trying to use iMessage over WiFi, all iPhones are supported. If you are trying to use iMessage over cellular, your phone must run iOS 13.3 or a later version of the operating system. 

iMessage and FaceTime are features specific to iOS devices. You can send iMessages from iOS devices and receive iMessages to iOS devices, only. 

If you have any problems using iMessages or FaceTime, the following steps can help. 

Make sure you have a strong data connection

You should be able to see two or more signal bars at the of your iPhone. If you are having issues using your RedPocket Mobile data, please reconfigure APN network settings to be sure you are properly connected. 

Click here to learn how. 

Update to iOS 13.3

Make sure you have updated your phone to the latest operating system. iPhones 6/ iPhone 6+ models and later can all use iMessage without needing WiFi, as long as the device is running on operating system iOS 13.3 or something more recent. 

To update your iPhone to the latest available operating system, complete these steps:

  1. Turn your iPhone on and then tap on Settings. 

  2. Within Settings, tap on General. 

  3. Tap on Software Update. 

 

The phone will check for available software updates. Sometimes, you may see an older operating system (like iOS 13.2). You must update the older operating system and then complete these steps again until you see iOS 13.3. 

For further troubleshooting steps or tips on enabling these services on your device, visit support.apple.com/en-us/HT204204

Enable iMessage and FaceTime

Make sure iMessage and FaceTime are both turned ON and enabled:

  1. Open Settings on your iPhone.

    Note: If you’re currently in another Settings section (such as Software Update), tap the Back button in the top-left corner until you return to the main Settings page.

  2. Scroll down and tap Messages.

  3. Toggle iMessage ON.

  4. Wait for iMessage to finish activating.

    Note: Once activation is complete, your phone number and/or iCloud email address will appear.

  5. Tap the Back button in the top-left corner to return to the main Settings page.

  6. Scroll down and tap FaceTime.

  7. Toggle FaceTime ON.

For further troubleshooting tips on enabling these services on your device visit support.apple.com/en-us/ht201422.

After enabling each of these features, return to your phone's home screen and tap on the green Messages icon to begin sending iMessages. Look for the FaceTime icon on your phone's home screen to begin making FaceTime video calls.