Troubleshooting iMessage and Facetime

If you’re having problems with iMessage and/or FaceTime after activating your new line of service on an iPhone, please make sure your device is updated to the latest version of iOS and that iMessage is enabled. 

1. On your device, tap on Settings.

2. Scroll down and tap on Messages. 

3. Tap on Send & Receive.

4. Under "You can Receive iMessages to and Reply From", check your phone number (s). 

   
   

Now, you need to update your device to the latest version of iOS.

Keep your phone connected to a charger during the update. When it’s done, restart the phone by turning it off, waiting 10 seconds, and turning it back on. After completing these steps, you will be able to correctly receive iMessage and FaceTime calls. 

1. Tap on the back button to go back to Messages. 

2. Tap on the back button again, to go back to Settings.

3. Once you're back in the main Settings section, tap on General. 

4. Locate and tap on Software Update. 

5. Download and install the latest available operating system updates.