Solving Problems and Troubleshooting
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      3. Solving Problems and Troubleshooting

      Fixing the TickTalk Watch 'SIM not found' error

      To resolve the 'SIM Card Not Found' error message, make sure the ICCID number on your account matches the number on the back of your SIM card.

      To check your account, login at redpocket.com/login and click on your line. 

      Take a look at the Summary section and make sure the SIM card ICCID number that is on your account, matches the ICCID number that is on the back of your Red Pocket Mobile SIM Card. 

       

      RedPocket Mobile Account Summay Tab 1

       

      Where to find my SIM card ICCID

      The SIM ICCID number is located on the card that accompanied your SIM during delivery, as well as on the back of the SIM card itself, which is the side that inserts into your device.

       

      SIM Card ICCID Number-1

      If the numbers do not match, click the pencil icon to the right of your SIM card number, to update it. Having trouble? Visit redpocket.com/contact-us to get in touch with us.