Solving Problems and Troubleshooting
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      What is an RCS text message?

      This article will explain RCS messaging and tell you how to fix RCS text messaging issues.

      What is RCS messaging?

      RCS (Rich Communication Services) is a way cell phones handle text messaging that provides more advanced features. It allows for things like:

      • Read receipts: You can see when your message has been read.
      • Typing indicators: You can see when the other person is typing a response.
      • High-quality media sharing: Send images, videos, and audio files with better quality than standard SMS.
      • Group chats: Manage group conversations more effectively.
      • Location sharing: Share your location in real-time.

      RCS works over Wi-Fi or mobile data, making it more versatile than SMS. It's supported by many carriers and devices, though it's not available everywhere yet. RCS messages can be sent between two phones that are both enabled for RCS.

      Does RedPocket Mobile support RCS text messaging?

      RedPocket supports RCS text messaging on GSMA and GSMT  for iPhone and Android devices and on CDMA for Android devices only. Additional support is coming soon. Visit redpocket.com/plans to get started with a new line of service. 

      How do I enable RCS text messaging?

      On iPhone: 

      iPhone devices running iOS 18 or later on our GSMA or GSMT network have access to this feature.

      1. Open Settings.
      2. Tap Apps -> Messages.
      3. Tap RCS Messaging under Text Messaging.
      4. Tap the toggle next to RCS Messaging.

      Make sure your iPhone is updated to the latest version for the best compatibility. 

       

      On Android:

      1. Open the Messages app.
      2. Tap on the three dots (or "More" option) in the upper right corner of the app and select Settings.
      3. Tap on an option called Chat Features or Advanced.
      4. You should see an option to enable chat features. Toggle it on. If prompted, you may need to verify your phone number.
      5. You'll get a message indicating that RCS is active. You may also see features like read receipts and typing indicators in your conversations. 

      Make sure your Messages app is up to date for the best compatibility.

      Important! If you do not see these options in the messaging application on your phone, you’ll need to download the Google Messenger app instead. This app will provide you with RCS services on devices running OS 5.0 (Lollipop) or newer.

      How to enable RCS text messaging in the Google Messages App

      • First, download the Google Messenger App
      • Then, make the Google Messenger App your default mobile application
      • Finally, verify your RedPocket Mobile phone number within the app’s settings. 

       

      How to download the Google Messenger Application

      1. Unlock your phone and find the Google Play Store icon.
      2. In the Play Store, tap on the search bar at the top.
      3. Type "Messages" or "Google Messages" in the search bar.
      4. Look for the app titled Messages by Google LLC in the search results.
      5. Install the app. 
      6. Once installed, tap on the Open button in the Play Store, or find the Messages app on your home screen or app drawer and tap it to open.

      How to set the Google Messenger Application as your default messaging application 

      If you want to make Messages your default messaging app, it will usually prompt you to do so the first time you open it.

      Alternatively, you can go to Settings > Apps > Default apps > SMS app and select Messages.

       

      How to verify your mobile number in the Google Messenger App

      1. Open the Google Messenger App
      2. Tap on your profile icon. 
      3. Tap “Messages settings”
      4. Tap RCS Chats

      The app will try to verify your number automatically. You should have no issues after properly and successfully activating your RedPocket Mobile wireless plan. However, if it’s been a while and your number still has not been verified, you may click the Verify My Number button. 

      Once verified, you’ll be able to use RCS text messages to communicate.

       

      Having trouble with RCS?

      If you're unable to use RCS on your Android device, be sure you're using the Google Messages app.

      If you continue to have issues with your RCS messaging, please contact us for help! Visit redpocket.com/contact-us for help with your phone.