Red Pocket Mobile offers visual voicemail (VVM) on our GSMA, GSMT, and CDMA networks.
Please Note: The CDMAS network has shutdown completely. Click here to learn more about the CDMAS network shutdown and find out what to expect.
Caution! After updating, and switching your voicemail from standard to Visual Voicemail, you may lose all of your old voicemail records. Please make sure to download and save any voicemail records you want to keep before upgrading to the new Visual Voicemail functionality.
GSMA - iPhone
This feature is automatically added to your account. Visual voicemail can be accessed on your phone by tapping on the dialer (calling application). Inside of the calling application, there is a section (to the far right) that is specifically for voicemail.
GSMA - Android phone
You'll need to add Visual Voicemail capabilities to your account, please complete the following steps:
1. Visit redpocket.com/refill, and login.
2. Click on your line.
3. Click Get/Manage Add-Ons.
5. Select the Visual Voicemail Add-On and complete payment.
Please Note: You must purchase the Visual Voicemail each month you plan to use it. You can manage your Add-Ons at any time by going to redpocket.com/refill.
After updating, you may lose all of your old voicemail records! Please make sure to download and save any voicemail records you want to keep before upgrading to the new Visual Voicemail functionality.
Now, reset your device. Turn your phone off, wait 10 seconds, and turn it back on. Visual voicemail can be accessed on your phone by tapping on the dialer (calling application). There is usually a separate section within this app, specifically for voicemail messages.
Note: If your account is suspended due to non-pay, you will need to resolve the outstanding billing issue first.
GSMT - iPhone
This feature is automatically added to your account. Visual voicemail can be accessed on your phone by tapping on the dialer (calling application). Inside of the calling application, there is a section (to the far right) that is specifically for voicemail.
Please Note! If you are an existing GSMT customer, and you would like to receive Visual Voicemail services, please contact our customer support team to have your account updated.
After updating, you may lose all of your old voicemail records! Please make sure to download and save any voicemail records you want to keep before upgrading to the new Visual Voicemail functionality.
Contact us by phone, email, or chat. We're available Monday - Sunday, 5 AM PST to 9 PM PST by calling 1-712-775-8777. Visit redpocket.com/contact-us to learn more.
GSMT - Android
At this time, Visual Voicemail is not available for GSMT Android phones. We will update this article if anything changes.
For compatible CDMA iPhones and Android phones
You'll need to add Visual Voicemail capabilities to your account, please complete the following steps:
1. Visit redpocket.com/refill, and login.
2. Click on your line
3. Click Get/Manage Add-Ons
5. Select the Visual Voicemail Add-On and complete payment.
Please Note: You must purchase the Visual Voicemail each month you plan to use it. You can manage your Add-Ons at any time by going to redpocket.com/refill.
After updating, you may lose all of your old voicemail records! Please make sure to download and save any voicemail records you want to keep before upgrading to the new Visual Voicemail functionality.
Now, reset your device. Turn your phone off, wait 10 seconds, and turn it back on. Visual voicemail can be accessed on your phone by tapping on the dialer (calling application). There is usually a separate section within this app, specifically for voicemail messages.
Note: If your account is suspended due to non-pay, you will need to resolve the outstanding billing issue first.
Locked out my voicemail account
If you are locked out of your voicemail account a Red Pocket Mobile representative can help reset the password for you. Get in touch with us by phone, email, or chat. Visit redpocket.com/contact-us to request help.