--- title: Does RedPocket Mobile offer Visual Voicemail services? description: RedPocket Mobile offers visual voicemail for free on all devices, across all networks. Visual Voicemail is automatically added to your account. To access it, open your phone’s dialer (calling application) and look for the voicemail tab or icon, usually located on the far right side of the screen. --- [Skip to content](https://help.redpocket.com/does-red-pocket-mobile-offer-visual-voicemail-services#main-content) English Show submenu for translations [Submit a ticket](https://help.redpocket.com/kb-tickets/new?hsLang=en) ![3.svg\]](https://help.redpocket.com/hubfs/3.svg) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://help.redpocket.com/kb-tickets/new) - [Go to redpocket.com](https://www.redpocket.com/) [Go to redpocket.com](https://www.redpocket.com/) RedPocket Mobile - There are no suggestions because the search field is empty. 1. [Help Center](https://help.redpocket.com/?hsLang=en) 2. [Device Support](https://help.redpocket.com/device-support?hsLang=en) 3. [Voicemail](https://help.redpocket.com/device-support?hsLang=en#voicemail) # Does RedPocket Mobile offer Visual Voicemail services? RedPocket Mobile provides Visual Voicemail at no additional cost on all networks and supported devices. Visual Voicemail is automatically added to your account. You must first set up your standard voicemail service by calling your inbox before you can use Visual Voicemail. Read [Setting up your voicemail](https://help.redpocket.com/setting-up-your-voicemail?hsLang=en) to learn how. To access it: 1. Open your phone’s dialer (calling app). 2. Select the **Voicemail** tab or icon, typically located on the far right of the screen. 3. Listen to, delete, or manage your voicemails. If your account is suspended due to non-payment, you’ll need to resolve the outstanding balance before Visual Voicemail can be accessed. ##### Older accounts might need updating Some older accounts may require an update. If you’re experiencing issues accessing Visual Voicemail, please contact our customer support team for assistance with updating your account. This is important! When you switch from standard voicemail to Visual Voicemail, your existing voicemail messages may be deleted. Please download any messages you want to keep before enabling Visual Voicemail. ##### Locked out of the voicemail account If you’re locked out of your voicemail account, our [customer support](http://redpocket.com/contact-us) team can help reset your password. 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