Unlocking guidelines for Red Pocket Mobile devices. Understand criteria, exceptions, and submission processes. Details on iPhone offerings and special policy conditions.
If you've acquired a new device from Red Pocket Mobile (visit www.redpocket.com/shop), certain conditions might make you eligible to unlock your device. Here's what you need to know:
Table of Contents
- Device Unlocking Guidelines and Exceptions
- Submit Your Unlock Request
- Interested in a New iPhone?
- Policy Exceptions
- Need Assistance?
Device Unlocking Guidelines and Exceptions
To be eligible for unlocking, your device must meet the following criteria:
- The device has not been reported as lost, stolen, or involved in fraud.
- The device is not linked to a fraudulent account.
- If you've bought a new iPhone from Red Pocket Mobile, it must have twelve (12) months of continuous, paid active service on a single line with Red Pocket Mobile.
- Red Pocket Mobile has approved your unlock request. Please note that we hold the discretion to unlock devices that might not meet the above prerequisites.
Submit Your Unlock Request:
To request an unlock, email us at firstname.lastname@example.org.
Interested in a New iPhone?Visit the Red Pocket Shop page to explore our iPhone collection and find the ideal phone and plan combination for you.
- Devices bought at full retail price via our "Buy Unlocked" option without any subsidies are instantly eligible for unlocking.
- 11/23/2020 Sale Lock Policy: iPhones bought between 11/23/2020 and 12/08/2020 can be unlocked anytime.
- iPhone 12 Pre-order Policy: iPhones from the 12 series purchased before 11/20/2020 can be unlocked after six (6) months of active service. All other models require twelve (12) months.
- 3/18/2021 iPhone Offer: iPhones purchased on 3/18/2021 post 11 AM, unless bought via the "Unlocked" option at full price, are eligible for unlocking after six (6) months of service.
- 3/10/2022 to 9/14/2022 iPhone Purchases: iPhones bought in this period are bound to the 12-month lock policy, even if bought at full price without any bundled service plan. However, exceptions apply to purchases before 3/10/2022 using the “Buy Now Unlocked” option and those made after 9/14/2022 without discounts or bundled plans.
- Rebate Promotion: Unlocking iPhones bought under a rebate promotion voids the advertised rebate amount.