If you've purchased a new device from Red Pocket Mobile (www.redpocket.com/shop) you may be eligible to unlock your device under the following circumstances:
Note: Phones purchased from redpocket.com/shop when Carrier Unlocked is selected, are already unlocked upon delivery. Click here to learn more.
Note: Some deals are subject to shorter period lock terms. See the bottom of this article for more details.
- Your device has not been reported as lost or stolen nor has it been involved with fraud.
- Your device is not associated with a fraudulent account.
- If you’ve purchased a new iPhone Red Pocket Mobile you may submit an unlock request after twelve (12) months of continuous paid active service on a Red Pocket Mobile plan, on a single line of service.
- Red Pocket mobile has reviewed your unlock request and approved it. (We reserve the right to unlock devices, upon request, that may not meet the above criteria.)
To unlock your device, please submit your unlock request to support@redpocket.com.
Visit Red Pocket’s Shop page and check out our iPhone catalog for the best phones and plans for you!
Policy Exceptions:
1. Phones purchased at full retail price through our Buy Unlocked option with no subsidization are eligible for immediate unlocking.
2. 11/23/2020 Sale Lock Policy: If you purchase any new iPhone from Red Pocket Mobile between 11/23/2020 @ 8 AM PST and 12/08/2020 @ 11:59 PM PST you are eligible to unlock your phone at any time.
3. iPhone 12 pre-order lock policy: If you’ve purchased a new iPhone 12 Model (iPhone 12, iPhone 12 Mini, iPhone 12 Pro or iPhone 12 Pro Max) prior to 11/20/2020 you may submit an unlock request after six (6) months of continuous paid active service on a Red Pocket Mobile plan. For all other iPhone models, you may submit an unlock request after twelve (12) months of continuous paid active service on a Red Pocket Mobile plan.
4. iPhone offer $100 of with one free month of service: If you've purchased a new iPhone on March 18th, 2021 after 11 AM -- and you did not purchase the phone full price using the "Unlocked" method -- you may submit an unlock request after six (6) months of continuous paid active service on a Red Pocket Mobile plan.
5. iPhone purchases between 3/10/2022 3PM PST and 9/14/2022 9AM PST, are subject to the 12 month lock policy, even if the device was purchased full price, without discounts and without a bundled service plan. iPhone purchases from redpocket.com/shop prior to 3/10/2022 at 3PM PST using the “Buy Now Unlocked” option and iPhone purchases made after 9/14/2022 9AM PST full price, without discounts or a bundled service plan are eligible for unlocking.
6. If an iPhones purchased on a rebate promotion is unlocked for any reason, the order will be disqualified from the $200 or otherwise advertised rebate amount.
Contact customer service at redpocket.com/contact-us to confirm your unlocking eligibility and to request a device unlock.