1. Help Center
  2. Number Transfer
  3. Taking Your Number To Another Carrier

Transfer Your Number to Another Carrier

You'll need your account number and PIN to transfer your number from RedPocket Mobile to another wireless carrier. You'll also want to check the zip code on your profile, as your new carrier may need that information.

Here are the steps you'll need to take.

Log into your online account to gather your information.

Click Port Management to get started. 


Important: We have a Port Blocker in place to keep your account safe. Make sure to turn the Port Blocker OFF before you start the port-out process. You can also contact us to have the blocker turned off prior to sharing your number transfer details with your new wireless carrier. 

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You can also get in touch with us to request and receive your account number and PIN. RedPocket Mobile customer service representatives are available by phone, email, and chat. 

Sometimes wireless carriers display an account number online specifically for account management or record-keeping purposes. This account number may not help you transfer your phone number.

If you're looking for your number transfer account number and PIN, it's a good idea to speak directly to your wireless carrier's number transfer department for accurate information. 

Please remember that you must complete the number transfer process before you cancel your RedPocket Mobile account. If you cancel your RedPocket Mobile account first, your number may be lost! 

Here's a summary of the process:

  1. Log in online or contact us to turn your Port Out blocker OFF. 
  2. Log in online or contact us to get your Account Number, Transfer PIN, and Profile Zip Code.
  3. Keep your account active until your transfer is complete. 
  4. Contact your new wireless carrier and share your number transfer details. 
  5. Contact us once the number transfer is complete to have your RedPocket Mobile account closed. 

Please reach out if you have any additional questions or concerns. We're available 7 days a week from 9AM to 5PM PST by phone, chat, or email. Visit redpocket.com/contact-us