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Cancel a RedPocket Mobile line

Disable AutoPay

You can turn off AutoPay online to stop automatic charges for your line.

To disable AutoPay:

  1. Log in at redpocket.com/my-lines.

  2. Select the Billing tab.

  3. Toggle AutoPay off for any line you no longer want billed automatically.

When AutoPay is turned off, you will no longer be charged. To continue using the service, you’ll need to submit a manual payment. AutoPay can be re-enabled at any time.

If your billing cycle ends without payment, service will stop and the line will enter an Airtime Expired status. Lines that remain in this status may eventually lose access to the phone number. If you no longer plan to use the line, be sure to transfer your number to another wireless carrier.

 

Generate Number Transfer Details

To move your phone number to another carrier, you’ll need your RedPocket Account Number and Transfer PIN, and you must disable the Port Out Blocker.

Important: Complete the number transfer before canceling your line or account. Canceling first may result in permanent loss of your phone number.

To generate your transfer details:

  1. Log in at redpocket.com/my-lines.

  2. Select the line you want to transfer.

  3. Click the Manage Number tab.

  4. Turn off the Port Out Blocker.

  5. Click Transfer This Number.

  6. Follow the on-screen steps to generate your Account Number and Transfer PIN.

Once generated, complete the port-in process with your new carrier. After the transfer is finished, contact RedPocket Mobile to close your line.

 
Close a Line

A line is an individual phone number under your account. Each account can have up to 10 lines.

Important: Always complete the number transfer before closing a line. Closing a line first may result in permanent loss of the phone number.

To close a line, please contact RedPocket customer service.

Note: If you later decide to reactivate service, contact us as soon as possible. Once a line is closed, we can’t guarantee the phone number can be restored, and you may need to choose a new number.

 
Close Your Account

Your account is accessed using your username or email address and password, and may support multiple lines.

Important: Once your account is closed, all plan credits, referral credits, rollover credits, and service discounts will be forfeited. Be sure to use any remaining credits before canceling.

A RedPocket Mobile support representative can help you close your account.

 
Reactivate a Line or Account

A support representative can help you reactivate your service.

Note: Once a line is closed, reactivation of the original phone number is not guaranteed. You may need to select a new number.