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How do I swap phones on my account?

As technology improves, its exciting to change up the devices that you use! Red Pocket Mobile moves with you. In this article, you’ll learn how to change the phone you’re using. If you’re instead trying to change the SIM card (eSIM or Physical SIM card), read this article: Swapping the SIM on your account. 

 
Moving your physical SIM card into your new phone

Check the SIM size your new phone requires. If your current SIM fits, simply insert it into the new device. This will automatically update the device associated with your Red Pocket Mobile account, allowing you to use your new phone with your existing plan and balance.

If your current SIM does not fit your new device, you’ll need a replacement SIM. Please contact Customer Support to have a new SIM issued. Visit redpocket.com/contact-us for assistance.

 
Moving your eSIM into your new phone

You can move your eSIM from one phone to another in a couple of ways. Steps vary depending on your device manufacturer. 

 

Option 1: Transfer Your eSIM During Phone Setup

  1. Turn on your new phone and connect to Wi-Fi.

  2. Follow the on-screen setup steps.

  3. When prompted to add a mobile plan, select Transfer eSIM, Move from another device, or a similar option.

  4. Confirm the transfer on your old phone (if prompted).

  5. Wait for activation to complete.

Once finished, your eSIM will activate on the new phone and deactivate on the old one.

 

Option 2: Install Your eSIM Using a QR Code

  1. Connect your new phone to Wi-Fi.

  2. Go to Settings > Cellular / Mobile Network.

  3. Select Add eSIM or Add Mobile Plan.

  4. Choose Scan QR Code.

  5. Scan the QR code provided by your carrier.

  6. Follow the on-screen instructions to complete activation.

If the QR code has already been used or is unavailable, contact Customer Support to request a new eSIM.

 

Update Your Account Device ID (ICCID / IMEI / MEID)

In most cases, your account will automatically update with your new phone’s IMEI or MEID once the SIM is inserted. If this update does not occur within 24 hours, you may need to update it manually. This is important because, if the Device ID on your account does not match the phone using the SIM, some features may not work properly.

To check or update your IMEI or MEID:

  1. Log in to your account at redpocket.com/my-lines.

  2. Select your line.

  3. Scroll down to the Devices.

  4. Compare the number listed under Device ID with the number in your phone’s settings.

If the numbers do not match:

  1. Scroll down and click on Line Summary. 

  2. Select the Edit icon next to the Device ID. 

  3. Enter the correct IMEI or MEID and save your changes.