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How to move to a new phone

If you have a new phone, moving your line over is quick and easy. Sign in to your account and use the Change My Device tool, which walks you through each step.

Locked, lost, or stolen devices can't use this online tool. Please contact customer service for help instead.

Depending on your current SIM setup (physical SIM or eSIM), you may only need to update the SIM card number on your account, or you may need a new SIM. The tool will tell you which applies and will provide a replacement SIM if you need one.

Quick Note:

If you're switching from one iPhone to another, you can use Apple's built-in transfer feature to move your eSIM. See how it works.

Make sure your new phone is compatible

Before you switch, confirm that your new phone is compatible. The following is required for all phones, whether you are using a physical SIM or an eSIM: 

  • GSM-unlocked
  • VoLTE-capable
  • Has a clean IMEI (not reported lost, stolen, or flagged)

For eSIM compatibility, you'll need an iPhone 11+, Galaxy S20+, Pixel 3+, or other compatible device. Check your phone's compatibility with our IMEI tool at redpocket.com/plans.

Learn more about eSIM-compatible phones.

Quick Note:

All RedPocket plans are 5G-capable. If your phone supports 5G, you'll get 5G speeds. If not, it will use 4G LTE.

The following device types are unsupported:

  • Devices locked to Tracfone or Boost/Virgin Mobile
  • Devices reported lost or stolen
  • Devices flagged for fraud
  • Devices under contract with another carrier
  • Devices tied to an account with an outstanding balance
 
How to move your line
  1. Log in to your account at redpocket.com/my-lines.
  2. Select your line.
  3. Go to My Service > Change My Device.
  4. Click Continue.
  5. Enter your new phone’s IMEI number. Learn how to find it. 
  6. If your device needs a new eSIM, click Install Now to get your new SIM.
    Quick Note:

    This step turns your old SIM off, and your service won't work until you install the new SIM on your phone. You'll receive a new QR code, and installation only takes a few minutes. If you're not ready to install it right now, wait to complete this step.

  7. Scan the QR code to install the SIM on your new device. Your account will be updated to include your new phone's IMEI and your new SIM's ICCID number. 

Learn how to install your new SIM. When you're done, remove the old SIM from your previous phone to free up space.

 

How Apple’s iPhone-to-iPhone SIM transfer works

If you have an eSIM and are switching between iPhones, Apple’s built-in transfer process makes the move quick and easy. Before you begin, make sure that:

  • Both iPhones are signed into iCloud
  • Both iPhones are turned on and nearby
  • Both iPhones are unlocked and have a passcode set
  • Both iPhones are running iOS 16 or later

 

If your devices meet all of these requirements, complete the following steps:

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Add eSIM.
  4. On the Set Up Cellular screen, select Transfer From Nearby iPhone.
  5. Select the eSIM you want to transfer from your old iPhone.

Your phone number, plan, and balances will stay the same. Click here to learn more about this process.