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How to move to a new phone

There are three ways to move your line to a new phone. All three methods keep your phone number, plan, and remaining balances intact.

  • If you have a physical SIM card, simply remove it from the old phone and insert it into the new one.
  • If you have an eSIM and are moving from one iPhone to another, you can use Apple's built-in eSIM transfer feature in the device's Settings.
  • If you have an eSIM and are moving to or from an Android phone (or your iPhone doesn't support phone-to-phone eSIM transfer), you will need to get a new RedPocket Mobile eSIM and install it on your new phone.

 

Make sure your new phone is compatible

Before switching, confirm your new phone is:

  • GSM-unlocked
  • VoLTE-capable
  • Has a clean IMEI (not reported lost, stolen, or flagged)

For eSIM compatibility, iPhones 11 and newer, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer are among the supported devices. You can also check your phone's compatibility using our IMEI tool at redpocket.com/plans. To learn more about eSIM-compatible phones, read this. 

Quick Note:

All RedPocket plans are 5G-capable. If your phone supports 5G, you'll get 5G speeds. Otherwise, it will default to 4G LTE.

 

The following devices are not supported:

  • Devices locked to Tracfone or Boost/Virgin Mobile
  • Devices reported lost or stolen
  • Devices flagged for fraud
  • Devices under contract with another carrier
  • Devices tied to an account with an outstanding balance

 

If you have a physical SIM card

Remove your SIM card from your old phone and insert it into your new one. If you've misplaced your SIM tray removal tool, a paperclip works just as well.

After the switch, you may need to repeat the setup steps again. If you experience any issues with calling, texting, or Wi-Fi calling, our customer service team can help.

 

If you have an eSIM and you are switching between iPhones

Apple has a built-in process that makes transferring an eSIM from one iPhone to another quick and easy. Before you begin, make sure:

  • Both iPhones are signed into iCloud.
  • Both iPhones are turned on and nearby.
  • Both iPhones are unlocked and have a passcode set.
  • Both iPhones are running iOS 16 or later.

If your devices meet all of the above requirements, read this to learn how to complete the transfer. Your phone number, plan, and balances will remain the same.

Quick Note:

If your devices don't meet these requirements, or if you're switching between an iPhone and an Android phone, you'll need to get a new eSIM instead. Learn how to get a new eSIM for your line.

 

If you have an eSIM and your device is an Android phone (or older iPhone)

You'll need to purchase a new eSIM for your line and install it on your new phone. Learn how to get a new eSIM for your line. Your phone number, plan, and balances will remain the same.