Exchanging my physical SIM card for a Red Pocket Mobile eSIM

Current customers with active Red Pocket Mobile plans are welcome to swap their GSMA physical SIM card for an eSIM. Please keep in mind that only certain phones are compatible with eSIM. Click here to learn which phones are compatible. 

Contact us at redpocket.com/contact-us to request an eSIM swap. 

If you have a GSMT or CDMA line, we may be able to help you transfer to a GSMA eSIM and transfer your phone number over to the new wireless network. 

eSIM for the GSMT and CDMA networks is not yet available. Please keep an eye on our social media channels, or our "How to purchase an eSIM" article for updates. 

 


How to make the swap from physical to eSIM - From Your Online Account

To learn how to swap your physical SIM card to an eSIM directly on your device, click here

 

Step 1:  To swap your line's existing physical SIM card for an eSIM, first, obtain an eSIM. There are a couple of ways to obtain an eSIM.

 

Step 2: Once you have your eSIM Confirmation Code, login to your account at redpocket.com/login and click on the line you want to update. Navigate to the Summary section and click the edit icon next to your SIM card's ICCID number. 

Edit the ICCID number

 

Step 3: Select the type of update you need to make. 

  • Select Swap to Physical SIM, to switch from your current SIM to a physical SIM card that you received by mail or purchased in a retail store. 
  • Select Swap to eSIM, to switch from your current SIM to an eSIM that you received by email. 
  • Select Purchase SIM/eSIM, to be redirected to the https://www.redpocket.com/shop/plans page. Return to your account once you have obtained the SIM card of your choice. 

How to make the swap from physical to eSIM - From Your Phone

To learn how to swap your physical SIM card to an eSIM from your online Red Pocket Mobile account, click here

On iOS devices running operating system 16.2 or later, you may swap from a physical SIM card to an eSIM, from Settings on your device. You do not need to purchase an eSIM from redpocket.com prior to starting this process. 

 

Note: Make sure you're using an iPhone XS, iPhone XS Max, or an iPhone XR running operating system iOS 16.2 to proceed. If you are using a different type of device, please switch to an eSIM by acquiring an eSIM from redpocket.com and using your online account. 

 

Step 1: Connect your phone to a WiFi network. 

Step 2: Tap on your phone's Settings application. 

Step 3: Tap on Cellular. 

Step 4:  Tap on Convert to eSIM. If you do not see the option to Convert to eSIM, contact us

Step 5: Tap on Convert Cellular plan. 

Step 6: Tap on Convert to eSIM. 

Step 7: Wait for your eSIM to activate.

Note! This process will automatically deactivate your previous, physical SIM card and it cannot be restored. 

 

Please allow 10 minutes for your eSIM to be converted. After 10 minutes, you may also need to turn the device off, wait a few seconds, and then turn it on again. If you have any questions about this process or need help, please reach out to Red Pocket Mobile support for assistance.

Visit redpocket.com/contact-us to get in touch with an agent. 


 

Question:

Are you trying to find out if your current physical SIM card from another wireless carrier can be switched over to a Red Pocket Mobile eSIM? SIM cards from other wireless carriers cannot be used at Red Pocket Mobile. But don't worry! You can start a new line of service and bring over your phone number! 

You'll need to purchase a Red Pocket Mobile eSIM from redpocket.com/plans, open a new Red Pocket Mobile phone line, and transfer your wireless number from your current carrier to Red Pocket.

 

We can help. Visit redpocket.com/contact-us