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Fixing internet connection problems

Quick Help! 

Have you already completed the setup steps that appear after activation? Have you already visited the redpocket.com/configure page? If so, here are some quick steps to try, that usually resolve the majority of connection problems.

On physical SIM phone lines, you must place a phone call to a regular non-VoIP phone number, after you complete the setup steps. Do not call a WhatsApp or Google Voice number for this step. 

Have you setup your eSIM as a secondary line? If so, go into your new eSIM phone line and toggle the ENABLE LTE button. 

If you're still having problems connecting the internet, do a quick run-through to check for these three important things:

 

First, check your coverage.

Visit redpocket.com/coverage and input your current location physical address. If you do not have LTE coverage available in your area, you will not receive a signal. 

 

Second, make sure Cellular Data is ON and Airplane Mode is OFF. 

Sometimes, the cellular data settings and/or Airplane mode settings can be tapped by mistake, because of where they are located on your phone.

Make sure Airplane mode is OFF and Cellular Data settings are ON.

 

Android Instructions

Step 1: Tap on your phone's Settings. 

Step 2: Tap on Connections. This section may also be called "Mobile Internet" or something similar. 

Step 3: Make sure Cellular Data is set to ON. 

Step 4: Within your internet settings, look for Airplane Mode and make sure it is set to OFF.

Steps vary slightly depending on your device type. 

 

iPhone Instructions

Step 1: Tap on Settings.

Step 2: Airplane Mode will be immediately visible. Make sure it is OFF. 

Step 3: Next, tap on Cellular.

Step 4: Then tap on Cellular Data.

Step 5: Make sure it is ON, or if you have multiple numbers on your device, select a number to be used for data. 

 

Lastly, turn the device off and back on again. 

This is called a power cycle. It may seem simple, but don't skip this step! Simply turning your phone off, waiting 10 seconds, and then turning the phone back on again can fix a lot of problems that are affecting your phone.