Have you already completed the setup steps that appear after activation? Have you already visited the redpocket.com/configure page? If so, here are some quick steps to try, that usually resolve the majority of connection problems.
On physical SIM phone lines, you must place a phone call to a regular non-VoIP phone number, after you complete the setup steps. Do not call a WhatsApp or Google Voice number for this step.
Have you setup your eSIM as a secondary line? If so, go into your new eSIM phone line and toggle the ENABLE LTE button.
If you're still having problems connecting the internet, do a quick run-through to check for these three important things:
First, check your coverage.
Visit redpocket.com/coverage and input your current location physical address. If you do not have LTE coverage available in your area, you will not receive a signal.
Second, make sure Cellular Data is ON and Airplane Mode is OFF.
Sometimes, the cellular data settings and/or Airplane mode settings can be tapped by mistake, because of where they are located on your phone.
Make sure Airplane mode is OFF and Cellular Data settings are ON.
Step 1: Tap on your phone's Settings.
Step 2: Tap on Connections. This section may also be called "Mobile Internet" or something similar.
Step 3: Make sure Cellular Data is set to ON.
Step 4: Within your internet settings, look for Airplane Mode and make sure it is set to OFF.
Steps vary slightly depending on your device type.
Step 1: Tap on Settings.
Step 2: Airplane Mode will be immediately visible. Make sure it is OFF.
Step 3: Next, tap on Cellular.
Step 4: Then tap on Cellular Data.
Step 5: Make sure it is ON, or if you have multiple numbers on your device, select a number to be used for data.
Lastly, turn the device off and back on again.
This is called a power cycle. It may seem simple, but don't skip this step! Simply turning your phone off, waiting 10 seconds, and then turning the phone back on again can fix a lot of problems that are affecting your phone.