Setup your phone with your activated physical SIM card

Choose your device type

Select your device type from the options below, for unique setup steps. If your device type is not listed here, select "Other Smartphone". 

 

Samsung	Google Pixel	Apple iPhone (iOS 14 or newer)
Apple (iOS 13 or older)	LG	Other Smartphone

 

 

Samsung Phones (GSMA)

GSMA setup instructions:

Step 1: Insert your SIM card into your phone.  

Step 2: Turn your phone on. 

Step 3: Wait 15 minutes for your phone to acquire a connection. Setup happens automatically. 

Step 4: Place a phone call. This step is important.

Make sure to call a number that uses regular cell phone service (do not call a VoIP or Google Voice type of number).

 

If your device does not connect to the internet. 

Step 1: Connect your phone to a WiFi network. This step is important. 

Step 2: On your phone, go to Settings. 

Step 3: Tap on Connections. 

Step 4: Tap on Mobile Networks. 

Step 5: Tap on Access Point Names

Step 6: Tap on ADD in the top right corner of the screen. 

Step 7: Fill out the form with the following information:

 

Enter the following: 

Name	Red Pocket Mobile
APN	ERESELLER
Proxy	Not set
Port	Not set
Username	Not set
Password	Not set
Server	Not set
MMSC	http://mmsc.mobile.att.net
MMS Proxy	proxy.mobile.att.net
MMS Port	80
MCC	310
MNC	410
Authentication Type	None
APN Type	Default,supl,mms,fota
APN Protocol	IPv4/IPv6
Bearer	Unspecified

Select another device type. 

 

Google Pixel Phones (GSMA)

GSMA setup instructions:

Step 1: Insert your SIM card into your phone.  

Step 2: Turn your phone on. 

Step 3: Wait 15 minutes for your phone to acquire a connection. Setup happens automatically. 

Step 4: Place a phone call. This step is important.

Make sure to call a number that uses regular cell phone service (do not call a VoIP or Google Voice type of number).

 

If your device does not connect to the internet. 

Step 1: Connect your phone to a WiFi network. This step is important. 

Step 2: On your phone, go to Settings. 

Step 3: Tap on Connections. 

Step 4: Tap on Mobile Networks. 

Step 5: Tap on Access Point Names

Step 6: Tap on ADD in the top right corner of the screen. 

Step 7: Fill out the form with the following information:

 

Enter the following: 

Name	Red Pocket Mobile
APN	ERESELLER
Proxy	Not set
Port	Not set
Username	Not set
Password	Not set
Server	Not set
MMSC	http://mmsc.mobile.att.net
MMS Proxy	proxy.mobile.att.net
MMS Port	80
MCC	310
MNC	410
Authentication Type	None
APN Type	Default,supl,mms,fota
APN Protocol	IPv4/IPv6
Bearer	Unspecified

Select another device type. 

 

 

 

Apple Phones - iOS 14 or newer (GSMA)

GSMA setup instructions:

Step 1: Insert your SIM card into your phone.  

Step 2: Turn your phone on. 

Step 3: Wait 15 minutes for your phone to acquire a connection. Setup happens automatically. 

Step 4: Place a phone call. This step is important.

Make sure to call a number that uses regular cell phone service (do not call a VoIP or Google Voice type of number).

 

If your device does not connect to the internet. 

Newer operating systems (iOS 13 or later) will not allow you to update your APN network settings manually. You may instead remove and re-insert your SIM card into your phone to trigger setup. Be sure to download any carrier settings that are available when you see the Carrier Settings Available popup on your phone.

Select another device type. 

 

 

 

 

Apple Phones - iOS 13 or older (GSMA)

GSMA setup instructions:

Step 1: Insert your SIM card into your phone.  

Step 2: Turn your phone on. 

Step 3: Wait 15 minutes for your phone to acquire a connection. Setup happens automatically. 

Step 4: Place a phone call. This step is important.

Make sure to call a number that uses regular cell phone service (do not call a VoIP or Google Voice type of number).

 

If your device does not connect to the internet. 

Step 1: Connect your phone to WiFi. This step is important.

Step 2: Tap on Settings. 

Step 3: Tap on Cellular or Mobile Data. 

Step 4: Under Cellular, tap on Cellular Data Options or Mobile Data Options.

Step 5: Tap on Cellular Network or Mobile Data Network.

Step 6: Create a new APN (Access Point Name) profile. Fill out each of the fields within the form, with the information below: 

 

Select another device type. 

 

 

 

 

LG Phones (GSMA) 

GSMA setup instructions:

Step 1: Insert your SIM card into your phone.  

Step 2: Turn your phone on. 

Step 3: Wait 15 minutes for your phone to acquire a connection. Setup happens automatically. 

Step 4: Place a phone call. This step is important.

Make sure to call a number that uses regular cell phone service (do not call a VoIP or Google Voice type of number).

 

If your device does not connect to the internet. 

Step 1: Connect your phone to WiFi. This step is important.

Step 2: Tap on Settings or System Settings. 

Step 3:  Tap on Mobile Networks or Networks & Internet. You may need to tap on More first.

Step 4: Under Mobile Networks, if Data Enabled appears, make sure it is checked.

Step 5: Tap on Access Point Names.

Step 6: Tap on the three dots in the top right corner of the screen to create a new APN (Access Point Name) profile. Fill out each of the fields within the form, with the information below:

 

Select another device type. 

 

Other Smartphones (GSMA)

GSMA setup instructions:

Step 1: Insert your SIM card into your phone.  

Step 2: Turn your phone on. 

Step 3: Wait 15 minutes for your phone to acquire a connection. Setup happens automatically. 

Step 4: Place a phone call. This step is important.

Make sure to call a number that uses regular cell phone service (do not call a VoIP or Google Voice type of number).

 

If your device does not connect to the internet. 

Step 1: Connect your phone to a WiFi network. This step is important. 

Step 2: On your phone, go to Settings. 

Step 3: Tap on Internet Settings. This may be labeled differently depending on your device operating system. 

Step 4: Tap on Mobile Networks. 

Step 5: Tap on Access Point Names

Step 6: Create a new APN network profile. 

Step 7: Fill out the form with the following information:

 

Enter the following: 

Name	Red Pocket Mobile
APN	ERESELLER
Proxy	Not set
Port	Not set
Username	Not set
Password	Not set
Server	Not set
MMSC	http://mmsc.mobile.att.net
MMS Proxy	proxy.mobile.att.net
MMS Port	80
MCC	310
MNC	410
Authentication Type	None
APN Type	Default,supl,mms,fota
APN Protocol	IPv4/IPv6
Bearer	Unspecified

Select another device type. 

 

 

 

 

GSMT Setup

Step 1. Insert your SIM card into your phone. Click here for help with this.

Step 2. Wait up to 15 minutes for your device to acquire a network signal.

Step 3. Place a phone call to begin the activation process. You must call another regular cell phone number. You cannot call a VoIP (Google Voice, Magic Jack, etc.) number.

Step 4. Now that your service has been setup, feel free to enable Voice over LTE calling, or place international phone calls. Click here to learn how to place international calls.

You will also need to setup your voicemail inbox. Click here for help with this.

 

 

CDMA Setup

Step 1. Insert your SIM card into your phone. Click here for help with this.

Step 2. Wait up to 15 minutes for your device to acquire a network signal. You may receive a 3G signal initially. You can switch your device to 4G or 4G LTE manually.

Step 3. Place a phone call to begin the activation process. You must call another regular cell phone number. You cannot call a VoIP (Google Voice, Magic Jack, etc.) number.

Make sure Voice LTE (VoLTE) is off before you make your first phone call. Keep reading for instructions. 

 

Disable VoLTE on Android

A. Tap on Settings

B. Tap on More

C. On some devices, you must tap on Cellular Networks. On others you will immediately see the VoLTE setting. 

This setting may have different names:

• VoLTE 
• Voice over LTE
• 4G Voice
• Enhanced 4G LTE Mode 

Make sure to turn the feature OFF, or click the Disable button. This is only to complete the setup process. After setup is finished, you can enable VoLTE settings. 

 

Disable VoLTE on iPhone

A. On iPhone devices, tap Settings 

B. Tap on Cellular 

C. Tap on Cellular Data Options

D. Tap on Voice & Data

C. Tap on Data Only

Disabling VoLTE is only necessary to complete the setup process. After setup is finished, you can enable VoLTE settings. 

 

Step 4. During your first phone call, you will hear a recording that asks you to set your language preferences.

Step 5. After you set your network preferences, your phone call will go through and you will be connected.

Step 6. Now that your service has been setup, feel free to enable Voice over LTE calling, or place international phone calls. Click here to learn how to place international calls.

You will also need to setup your voicemail inbox. Click here for help with this.

 

 

CDMAS

Step 1. If you purchased a CDMAS SIM card, insert it into your phone. Click here for help with this. Otherwise, if you activated your phone on our website, simply turn it on. 

Step 2. Wait up to 15 minutes for your device to acquire a network signal.

Step 3. Place a phone call to begin the activation process. You must call another regular cell phone number. You cannot call a VoIP (Google Voice, Magic Jack, etc.) number.

If you are unable to successfully place a call, you may need to initiate hands free activation. 

First turn the phone off for 10 seconds and back on again. Then, try to place your call once more. If the problem continues, initiate hands free activation manually. 

 

How to complete Hands-Free Activation

A: Make sure device is powered on.

B: Dial ##SCRTN# (72786)

C: Device will either reboot automatically or will ask you to enter OK

D: Device will reboot and should enter Hands Free Activation within 5 Minutes.

E: Follow prompts by pressing OK during Hands Free Activation when asking for approval updating device settings.

F: Device may reboot for a second time once hands free activation has completed

G: Place a test call to Red Pocket Mobile by dialing 611

 

Step 4. Now that your service has been setup, feel free to enable Voice over LTE calling, or place international phone calls. Click here to learn how to place international calls.

You will also need to setup your voicemail inbox. Click here for help with this.