eSIMs can only be used with phones that are eSIM compatible. Click here for a list of eSIM compatible phones.
This article will help you install your eSIM card manually. It's best to use the QR code (or click the link) that is sent to you by email, after your SIM card activation. Scanning the QR code (or clicking on the link) will automatically enter your unique activation code and other configuration details into your phone, making eSIM setup very quick and easy!
However, if you’re having trouble using the QR code or link that was sent to you, you may set up your eSIM manually.
These steps must be completed while your phone is connected to WiFi. Your phone’s operating system will be updated during this process, if necessary, to enable Dual-SIM functionality. Dual-SIM functionality is needed for eSIM to work.
Steps for iPhones:
These instructions apply to iPhones. For Android, click here.
These steps must be completed while your phone is connected to WiFi. Your phone’s operating system will be updated during this process, if necessary, to enable Dual SIM functionality. This is needed for eSIM to work.
Step 1: On your phone, tap on the Settings application.
Step 2: Make sure to update your operating system to the latest version. This step is very important. The latest version will appear immediately in your phone's Settings and you can tap on it from there. If it does not appear, click on General and then Software Update.
Step 3: Next, tap on “Add Cellular Plan”.
Step 4: You will see a popup that is using your phone’s camera. This is because the popup lets you scan the QR code we present to you after activation. For manual setup, click on “Enter Details Manually”.
Step 5: Enter your setup details.
Our SM-DP+ Address is: rsp-4002.idemia.io.
Activation Code: This is a 45 character code that was sent to you by email and presented to you after activation. It looks like this: ABC:0$RSP-1234.IDEMIA.IO$ABCDE-FGHIJ-KLMNO-PQRST
Confirmation Code: This is an 11 digit number sent to you by email after your order for your plan was delivered. The confirmation code is not required. You do not need to enter it, to complete eSIM setup.
Step 6: After processing the data, your phone may require a software update at this point, to enable Dual SIM functionality. Click here to learn more about dual SIM card functionality.
Step 7: Now you’ll need to set your new Red Pocket Mobile plan as the primary or secondary number on your phone. If your phone is dual-SIM capable, and you have another calling plan already installed on your phone (such as another Red Pocket Mobile plan or a plan from another carrier), you can choose which service plan and phone number will be your primary and which will be your secondary, at this point in the setup process.
Your phone might turn off and then back on again while it undergoes configuration. Once complete, you’ll be able to switch from one phone number to another when making calls. You’ll also be able to see which phone number is responsible for incoming calls.