Setting up your family plan

We're so happy you're considering a Red Pocket Mobile Family Plan! The Family Plan offers unlimited talk, text, and data (with 10GBs of high-speed data) each month, for each line. Manage payments for your family plan by logging into redpocket.com/my-lines and clicking on your Family Plan's Primary Line. 

If you have any additional questions, we're here to help! Visit https://www.redpocket.com/contact-us

 

How to get started

There are two ways to start a family plan:

  1. You've purchased your Family Plan SIM cards from redpocket.com/family.
  2. You have individual phone lines and you want to consolidate 2-5 of them into one Family Plan. 

 

Purchased from redpocket.com/family. 

Gather the SIM cards you've purchased from redpocket.com/family, and activate each one at redpocket.com/activate. Make sure to log into the online Red Pocket Mobile account that you created when you placed your order. Use the same email address and password. 

Once each line has been activated, go to redpocket.com/user/manage-family and click on the "EDIT FAMILY PLAN" button. Click on the "ADD LINE" buttons, next to the phone lines you want to include in your Family Plan. The first line you select will become your Primary Line. 

 

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What is a Primary Line?

The Primary Line is the phone line that will be used to manage your payments. Your Primary line also holds your plan's renewal date. When you want to make adjustments to your payment method, log into redpocket.com/my-lines and select your Primary phone line from the list. Then, go to the Payments section.

Any changes you make to your Primary phone line payment method will affect all payments for all of your Family Plan lines. 

 

Important!

Please Note: You paid for your Family Plan lines' first month of service when you placed your order at redpocket.com/family. Therefore, when you complete the Family Plan setup process, you will not incur any charges. 

However, after completing the Family Plan setup process, you will be charged for any additional changes you make to your family plan. Please be sure to add all of the activated phone lines you want to include in your Family Plan, during the initial Family Plan setup.

 

You want to consolidate individual lines

If you already have some individual, activated Red Pocket Mobile lines and you want to turn them into a Family Plan, go to redpocket.com/user/manage-family and click on "EDIT FAMILY PLAN".

Select the phone lines you would like to include in your Family Plan. The first line you select will become your Family Plan's primary line.  The Primary Line will be used to manage your Family Plan's renewal date and payment method. 

 

Cancel active and recurring plans on individual phone lines

If one of your lines has a recurring plan (auto-pay) it cannot be added as a Family Plan line. Turn recurring payments off first. This can be done from the Family Plan management page after you select to "ADD A LINE" that has a recurring payment. 

Disabling family plan lines will automatically turn off Auto-Pay. Even if you do not continue with the Family Plan setup steps, Auto-Pay will be removed, so be sure you want to include a line before disabling recurring payments. 

When you're ready, select "Preview My Family Plan" and submit payment.

You will be charged $30 per month for your Primary Line. You will be charged $20 per month for secondary lines + a one-time $10 fee for each secondary line, charged during the setup process.