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Setting up your NeoFlip phone after activation

Setting up your Neo Flip phone is quick and easy. The Neo Flip is a dual-SIM, LTE-capable flip phone with an LCD screen. To get started, remove the back cover, insert your SIM card, and power on the device. Allow up to 15 seconds for the phone to connect to the network.

How to insert your SIM card into the NeoFlip phone

Turn your Neo Flip phone off.

  1. Remove the back cover from the phone and the phone battery.

  2. Locate the number 1 (primary) SIM card slot and insert your RedPocket Mobile SIM card.

  3. Note: Make sure you insert the RedPocket Mobile SIM into the primary SIM card slot to receive an internet connection from your RedPocket Mobile line. The secondary SIM card slot can be used for a second phone number, but SIMs in that slot will not be used for internet access. 

  4. Once inserted, replace the phone's battery and back cover.

  5. Wait 15 seconds and then turn the phone on. Your device should automatically receive an internet connection and a wireless signal.

  6. Place a phone call to a non-VoIP phone number to complete the setup process.  


Still having trouble?

If you’ve already inserted your SIM card and successfully placed a call to a non-VoIP number, you may need to manually configure the APN settings on your NeoFlip phone. Click here to learn how.