Enable VoLTE settings to call and text over the LTE network. This feature is available on most LTE phones.
Check to see if your phone has VoLTE capability. Enable VoLTE settings to place and receive calls and text messages over the LTE network. This feature is available on most modern, LTE phones. If you cannot locate the VoLTE feature within your device settings, your phone may need a software update or it may be a 3G-only device.
The 3G version of the GSMT and GSMA networks have shut down. VoLTE is the quickest way to confirm that your phone will remain operable after the 3G shutdown. If your phone has VoLTE capability, you must then enable VoLTE to keep the phone running after the shutdown. VoLTE will be used for calling and texting going forward.
Select your device system to learn how to check for and turn VoLTE functionality on.
2A: Enable VoLTE settings (Android)
Step 1: Tap on your phone's Settings.
Step 2: Tap on Network & Internet.
This section may also be called "Connections", "Mobile Internet" or "Internet".
Step 3: Tap on Call.
This section may also be called "Calling", "Call Settings" or "Phone".
Step 4: Tap on the VoLTE setting to enable it.
If you do not see any settings for VoLTE, your phone is probably not VoLTE compatible and as a result, will not work after the 3G shutdown. You'll need to buy a new phone that is VoLTE compatible. Red Pocket Mobile offers affordable, certified pre-owned Android phones and new iPhones. Visit redpocket.com/shop/specials to take a look at our available devices.
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Important!
Now is a good time to try your connection again. If your phone is still not working to call, text, or connect to the internet, continue to the next troubleshooting step.
2B: Enable VoLTE settings (iOS)
Step 1: Tap on your phone's Settings.
Step 2: Tap on Cellular.
Step 3: Make sure Cellular Data is set to the ON position.
Step 4: Tap on Cellular Data Options.
If you're using a newer, dual SIM phone, you may instead need to tap on your phone number under the CELLULAR PLANS section.
Step 5: Tap on Voice & Data.
Step 6: Tap on the LTE, VoLTE On option to enable it.
You will see a checkmark next to this section once it is enabled.
If you do not see any settings for VoLTE, your phone is probably not VoLTE compatible and as a result, will not work after the 3G shutdown. You'll need to buy a new phone that is VoLTE compatible. Red Pocket Mobile offers affordable, certified pre-owned Android phones and new iPhones. Visit redpocket.com/shop/specials to take a look at our available devices.
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 |
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Important:
Now is a good time to try your connection again. If your phone is still not working to call, text, or connect to the internet, continue to the next troubleshooting step