Check your account IMEI / MEID number for accuracy

Check to see if the MEID or IMEI (device serial number) on your account matches your phone's MEID or IMEI number.

It's important for the MEID or IMEI number on your device to match the MEID or IMEI number on your Red Pocket Mobile account. A mismatch can result in problems with your connection. 

Log in at redpocket.com/my-lines and click on your line. Is your account status Active? Do you have minutes, text messages, and data available? Okay, great. 

Next, click on the SUMMARY tab. Check your MEID or IMEI number to make sure it matches the one on your device.

How do I find my phone's MEID or IME I number?

If you need help finding your phone's serial number (it's MEID or IMEI number), complete the following steps. 

Steps for Android	Steps for iPhone

3A: Find your phones IMEI/MEID number (Android)

Step 1: In your phone's Settings.

Step 2: Scroll to the bottom of the list and look for About Phone. 

Step 3: Tap on About Phone and look for your IMEI, MEID, or ESN number. 

3B: Find your phone's IMEI/MEID number (iOS)

Step 1: In your device's Settings, tap on General. 

Step 2: Tap on About. 

Step 3: Scroll through the list and look for your MEID, IMEI, or ESN number.