1. Help Center
  2. Activating & Setting Up
  3. Activated? Time to setup your device

Activated? It's time to set up your eSIM

Important: Please allow 5 minutes from purchase before trying to activate your eSIM.

Installing eSIM is quick and easy. After you complete the activation process, you can install your new line onto your compatible phone. 

Please note: this installation process may require your device to undergo a software update. Dual SIM functionality is required for eSIM to work, and if your phone does not already support dual SIM functionality, a software update will be required to add it. 

For most phones, you may use a physical SIM line and a single eSIM line on the same device. Only select iPhones (iPhone XR and more recent devices) can support multiple eSIMs at one time. This information is changing frequently, as eSIM is a new technology. Please check back for updated information, and please contact our customer support team if you have any questions about device compatibility or eSIM functionality. 

iPhone 14 series and newer models can activate without Wi-Fi. If you have an older series iPhone and don't have access to Wi-Fi, consider using a public Wi-Fi spot, like a coffeeshop or public library. You can also use a hotspot connection to complete this process.

After activation you’ll receive a unique QR code that contains your eSIM profile. Keep it safe! This code will appear on the website after you finish the activation process and will also be sent in email. Click the link in the email that was sent to you after finishing the activation process to get your QR code. 

Now that you know what to expect, select your device operating system below for detailed eSIM installation instructions:


If you're unable to setup your eSIM using your QR code, read our FAQs for alternative setup steps and the option to enter your eSIM profile details manually. See iOS manual setup instructions and Android manual setup instructions.