Red Pocket Mobile's CDMA network is undergoing a much-anticipated update! 5G is now available on the CDMA network and compatible devices running on CDMA will receive this update automatically.
If your phone is running on the CDMA network, and service is "unavailable" please reboot your device. The 5G update is being sent over the air and a reboot is necessary to provision your service.
Please note the difference between a "hard" or factory reset, and a reboot: A factory reset removes all of your device data, including photos, documents, and applications downloaded. It returns your device to the state it was in when it left the factory.
A reboot is simply turning your phone off and then on again after a short period of time.
We recommend a reboot, not a hard reset.
How to reboot my iPhone:
iPhone X, 11, 12, 13, or 14 series phones
To complete a hardware reboot, hold down the side power button and either one of the volume buttons for a few seconds. On the screen of the device, the Power slider should appear. Slide it to the OFF position.
Wait about 10 seconds, and then turn your device back on.
Press and hold the power button on the side of your device to turn it back on.
iPhone 6, 7, 8, or SE (2nd or 3rd generation) phones
To complete a hardware reboot, hold down the side power button for a few seconds. On the screen of the device, the Power slider should appear. Slide it to the OFF position.
Wait about 10 seconds, and then turn your device back on.
Press and hold the power button on the side of your device to turn it back on.
How to reboot my Android phone:
On your Android phone, simply press and hold the power button on the side of your device. Wait about 10 seconds and then turn your device back on.
Press and hold the power button on the side of your device to turn it back on.