RedPocket Mobile has teamed up with Likewize to offer device protection plans specifically designed for new iPhone customers. Safeguard your iPhone against screen damage and hardware issues by enrolling in one of our protection plans. Additionally, coverage for loss and theft is available in select states.
There are two protection plans available to iPhone customers -- Phone Protection and Phone Protection Plus.
Please Note: Do you have an Android phone from redpocket.com? This article explores Phone Protection options for iPhone. For Android, click here!
What's Covered? Phone Protection with AppleCare Services
Enjoy peace of mind from broken screens, electrical malfunctions, and more. Plus, get support from Apple whenever you need it. RedPocket Mobile Phone Protection with AppleCare Services provides the following benefits:
- Coverage for accidental damage from handling (including liquid damage and malfunction - up to 2 approved service requests per year)!
- Unlimited hardware warranty for electrical and mechanical malfunctions with no processing fees. These service requests do not count against your limit.
- Apple-certified repair or replacement with genuine Apple parts.
- 24/7 priority access to Apple experts by chat or phone.
- Low service fees - $29 for screen damage or $99 for any other damage.
Phone Protection with AppleCare Services is available in all states, including the U.S. Virgin Islands. However, it is not available in Puerto Rico. For complete details including processing fees and terms and conditions, visit protect.likewize.com/redpocket.
What's Covered? Phone Protection Plus with AppleCare Services
Enjoy peace of mind from broken screens, electrical malfunctions, loss, theft, and more. Plus, get support from Apple whenever you need it. RedPocket Mobile Phone Protection Plus with AppleCare Services provides the following benefits:
- Coverage for loss, theft, accidental damage from handling (including liquid damage), and malfunction - up to 3 approved claims per year! 2 of which can be for accidental damage and 1 of which can be for loss or theft.
Important! Find My Phone must be enabled at the time of the loss to file a claim. - Unlimited hardware warranty for electrical and mechanical malfunctions with no deductibles. These claims do not count against your limit.
- Apple-certified repair or replacement with genuine Apple parts.
- 24/7 priority access to Apple experts by chat or phone.
- Low service fees - $29 for screen damage or $99 for any other damage.
Qualifying States
Phone Protection Plus with AppleCare Services is available in the following states:
- California
- Nevada
- Oregon
- Florida
- Texas
- Washington DC
- Illinois
- Wisconsin
- New Jersey
- Pennsylvania
For complete details including deductibles and terms and conditions, visit https://protect.likewize.com/redpocket/.
Please Note: If you are not located in one of the above states, you can still enroll in our standard Phone Protection plan with AppleCare Services. This plan is slightly different from Phone Protection Plus and does not include loss and theft protection.
How do I sign up?
Sign up for one of the phone protection plans when you purchase your new iPhone.
If you decide to purchase your iPhone first and then sign up for protection later, be sure to sign up for a compatible phone protection plan within 60 days of your iPhone purchase. Your online RedPocket Mobile account must be active, and your Device ID must be attached to your account.
To see your Device ID:
- Login at redpocket.com/my-lines.
- Click on “Get/Manage Add-Ons”.
- Then, click on the “Other Add-Ons” category.
- Select the device protection plan you’d like to enroll in.
Please Note: If you choose Phone Protection Plus with AppleCare Services, make sure to enable the Find My iPhone feature on your device when you activate the protection plan. This feature must be enabled at the time of loss for you to be eligible to file a claim for loss or theft.
Not seeing your Device ID?
Make sure to complete the setup process which includes, activating your SIM card by going to redpocket.com/activate, inserting your SIM card into your phone, and configuring your APN internet settings.
How do I file a claim or service request?
Your coverage begins immediately upon enrollment. File a claim or service request within 60 days of the device incident occurring. Please visit Likewize's Online Portal to start a claim.
Additional Questions?
We’re here to help! If you have any additional questions about device protection, please visit Likewize at protect.likewize.com/redpocket or call 1-855-975-9533 for questions about your Phone Protection plan or available phone protection.
Please visit redpocket.com/contact-us or call 1-712-775-8777 for questions about your RedPocket Mobile account or order.