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Emergency Broad Benefit (EBB) Program


Please Note: This program no longer applies. Information here is for reference purposes only. The EBB program has been replaced with the ACP program. Click here to learn more about the ACP program and how to apply. 

What is the EBB program? How does the EBB program work? 

The Emergency Broadband Benefit (EBB) Program is a government-funded initiative offered by the Federal Communication Commissions and provides support for broadband services and certain devices to help low-income households stay connected during the COVID-19 pandemic. For an in-depth look at the EBB program, please visit the official EBB website at https://www.fcc.gov/emergency-broadband-benefit-program


How do I apply?

At this time, any customer who is a resident of the following states are eligible to submit an application:

  • Arizona
  • California
  • Delaware
  • Florida
  • Georiga
  • Illinois
  • Maryland
  • Massachusetts
  • Missouri
  • Nevada
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • Pennsylvania
  • Puerto Rico
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Wisconsin
  • Washington, DC

You can confirm your eligibility by visiting http://assist.redpocket.com/. Additional qualification requirements will apply. 


What will be offered with this program?
For qualifying households, the EBB program will provide you with unlimited talk, text, and 30GB of high-speed data for FREE, every month for the duration of the program, on the Red Pocket Mobile GSMA network. 


What if I am already an existing customer with Red Pocket? 

The same eligibility requirements and qualification process applies to existing Red Pocket Mobile customers. You will have to get a new number.


When will my service begin?

If you are qualified, you’ll be sent a SIM card in the mail. Activate the SIM card at redpocket.com/activate. Your account and service will begin once your SIM card is activated.


For additional FAQs on the EBB Program, please visit the official Consumer FAQ for Emergency Broadband Benefit or contact EBB customer support by calling 646-362-0988.