Having trouble making or receiving calls? Follow the simple steps below to begin using your CDMA account.
Note: Is your device LTE and VoLTE compatible? Phones capable of only 3G will no longer work on the CDMA network. Upgrade to a phone with VoLTE capabilities. Read this to learn more.
Activating a new wireless service should be a seamless experience, but occasionally, newly activated phones may not be able to place calls or send text messages. If you're experiencing this issue, follow the steps below to get your service up and running.
1. Confirm Activation Status
Before diving into technical troubleshooting, make sure the activation was completed successfully. Were you porting a number? It can take up to 24 hours to port a number from another wireless carrier -- however in the great majority of cases, it takes just a couple of minutes.
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Check your confirmation email or text from RedPocket indicating activation is complete.
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Log into your account online or via the RedPocket app to verify your line is active.
2. Restart the Device
Often, a simple restart can help your phone recognize the new service settings.
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Power off your phone completely.
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Wait at least 10 seconds, then power it back on.
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Try placing a call or sending a text.
3. Check for Signal or Network Connection
No signal = no service. Here’s what to check:
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Look at your signal bars – is there a cellular signal?
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Make sure Airplane Mode is turned off.
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Try toggling Mobile Data off and on again.
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If you're indoors, move near a window or go outside to improve signal.
4. Update Carrier Settings
Your phone may need updated carrier settings to connect properly.
For iPhone:
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Go to Settings > General > About.
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If an update is available, a prompt will appear to install the new carrier settings.
For Android:
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Go to Settings > About Phone > System Updates.
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Look for a section labeled Carrier Settings or Network Updates and install any updates found.
5. Check SIM Card Installation
A misaligned or incompatible SIM card could be the issue.
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Power off the phone and remove the SIM card.
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Inspect it for any visible damage.
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Reinsert it properly and power the phone back on.
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Make sure you're using the correct SIM card for your device and carrier.
6. Test with Another SIM or Device
This step can help isolate whether the problem is the phone or the service:
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Insert the SIM card into another compatible phone and see if it can call or text.
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Alternatively, try inserting a different active SIM card into your phone.
7. Verify APN (Access Point Name) Settings
Incorrect APN settings may prevent your phone from sending texts (especially MMS) or accessing data. Read this article to learn more.